Anita Kilmer
Auburn,NY
Summary
Customer service professional with retail experience supporting customers, processing returns, and handling payments accurately. Background includes cash drawer balancing, inventory control, and training support for new associates, with a focus on steady service and smooth daily operations.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Customer Service Associate
Lowe's Home Improvement
Auburn, NY
02.2023 - 10.2026
- 1. Greeted customers, answered product questions, processed returns and exchanges to enhance customer satisfaction.
- 2. Processed transactions efficiently, handling cash, credit cards, debit cards, and checks to ensure smooth sales operations.
- 3. Maintained cash drawer integrity by tracking and recording transactions accurately, ensuring accountability and minimizing discrepancies.
Department Supervisor
The Home Depot
Auburn, NY
09.2006 - 12.2022
- Guided department associates in customer service practices and provided product knowledge training to enhance service quality.
- Resolved customer concerns and facilitated service recovery efforts to elevate store satisfaction.
- Trained new associates on store systems, policies, and workflows to ensure smooth integration into the team.
- Conducted performance reviews for staff members.
- Checked aisles, equipment, and work areas to support safety procedures and reduce hazards.
Food Service Worker
Auburn Enlarged City School District
Auburn, NY
09.2004 - 06.2006
- 1. Prepared and served nutritious hot lunches to enhance student health and well-being.
- 2. Rotated and inspected inventory to ensure optimal freshness and safety.
- 3. Sanitized equipment and kitchen areas to maintain a safe and hygienic food service environment.
Cashier
Lowe's Home Improvement
Auburn, NY
03.1997 - 05.2004
- 1. Process Customer Transactions
- 2. Balanced cash drawer daily, ensuring accurate financial reporting
- 3. Restocked supplies and maintained cleanliness of work area to support operational efficiency
Education
High school diploma -
Auburn High School
Auburn, NY06-1982
Skills
- Customer service
- Transaction processing
- Cash register
- Cash management
- Cash drawer balancing
- Returns management
- Inventory management
- Inventory control
- Staff training
Certification
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Languages
English, Fluent
Timeline
Customer Service Associate
Lowe's Home Improvement
02.2023 - 10.2026
Department Supervisor
The Home Depot
09.2006 - 12.2022
Food Service Worker
Auburn Enlarged City School District
09.2004 - 06.2006
Cashier
Lowe's Home Improvement
03.1997 - 05.2004
High school diploma -
Auburn High School