Anita Martinez
Flagstaff,AZ
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
District Manager
Family Dollar
Northern Arizona
05.2019 - Current
- Led operational strategies to enhance store performance across multiple locations.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, driving targeted marketing initiatives.
- Fostered a culture of safety and compliance through regular team training sessions.
- Mentored store managers, enhancing leadership skills and operational effectiveness.
- Executed strategic plans to elevate customer satisfaction and drive repeat business.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Multi-Unit Restaurant Manager
SUBWAY®Restaurants
Flagstaff, AZ
07.2015 - 06.2019
- Oversaw daily operations across multiple locations, ensuring compliance with health and safety standards.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed scheduling strategies to maximize labor efficiency while meeting customer demand.
- Managed daily operations, ensuring smooth workflow and optimal productivity across multiple restaurant units.
- Improved overall customer satisfaction by implementing efficient staff training programs and streamlining service procedures.
- Enhanced guest experience through effective communication skills, handling complaints professionally and resolving issues promptly.
- Drove revenue growth through implementation of creative promotional tactics that attracted new customers and encouraged repeat business.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent line checks.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
High School Diploma -
Coconino High Schools
Flagstaff, AZSkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Staff development
- Team development
- Policies and procedures
- Operations oversight
- Compliance monitoring
- District growth management
- Performance evaluations
- Positive attitude
- Reliability
- Active listening
Accomplishments
- Achieved 100% Adult Beverage Compliance award in 2022
- Achieved 100% Best Staffing Matrix award in 2023
- Completed District Manager Leadership Academy in 2024
- Achieved Safety MVP and Acting with Integrity award for 2025
Languages
Spanish
Professional Working
Timeline
District Manager
Family Dollar
05.2019 - Current
Multi-Unit Restaurant Manager
SUBWAY®Restaurants
07.2015 - 06.2019
High School Diploma -
Coconino High Schools