Anita Ply
Vancouver,WA
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2023 - Current
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Software Developer (Capstone)
Washington State University
10.2023 - 04.2024
- Improved software efficiency by troubleshooting and resolving coding issues.
- Collaborated with sponsors to identify and fix bugs before product deployment.
- Updated old code bases to modern development standards, improving functionality.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
Barista
Starbucks
04.2018 - 08.2023
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Manager
Walmart
01.2016 - 04.2018
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Monitored cash drawers in 30 checkout stations to verify adequate cash supply.
Education
Bachelor of Science - Computer Science
Washington State University
Vancouver, WA05-2024
Associate of Arts - General Studies
Clark College
Vancouver, WA01-2019
High School Diploma -
Evergreen High School
Vancouver, WA01-2016
Skills
- Training and mentoring
- Cash handling expertise
- Inventory control and record keeping
- Conflict resolution techniques
- Filing systems
- Problem-solving abilities
- Multitasking
- Data Analysis
- Office equipment
- Microsoft Office Suite
Timeline
Software Developer (Capstone)
Washington State University
10.2023 - 04.2024
Shift Supervisor
Starbucks
08.2023 - Current
Barista
Starbucks
04.2018 - 08.2023
Customer Service Manager
Walmart
01.2016 - 04.2018
Bachelor of Science - Computer Science
Washington State University
Associate of Arts - General Studies
Clark College
High School Diploma -
Evergreen High School