Experienced operations manager with a strong record in team leadership, office operations, and client relationship management. Skilled in training staff, coordinating complex workflows, and resolving problems to maintain quality service.
Overview
10
10
years of professional experience
Work History
Manager
Legal One Services
Avon Park, FL
06.2025 - Current
Supervised daily workflow across confidential case files
Managed client intake and coordinated legal service requests
Trained staff on procedures and client service standards
Enforced customer service standards and resolved customer problems to uphold quality service.
Scheduled meetings, deadlines, and attorney calendar items
Organized billing files and processed office paperwork
Operations Manager
DLE Court Reporters
Miami, Florida
11.2016 - 11.2024
Directed daily operations for DLE Court Reporters' deposition scheduling and coverage
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Built strong operational teams to meet process and production demands.
Coordinated reporter assignments, client requests, and transcript delivery deadlines
Communicated with attorneys, agencies, and reporters on deposition logistics
Trained support staff on DLE Court Reporters' service procedures and systems
Resolved scheduling conflicts and urgent client service issues