Anita Ramirez
San Antonio,Texas
Summary
Proven to excel in high-stress environments, I significantly enhanced customer satisfaction and operational efficiency at Harlandale ISD. Leveraging strong decision-making and customer service skills, I adeptly managed dispatch operations, streamlined service processes, and fostered positive interactions, ensuring safety and timely service delivery.
Overview
24
24
years of professional experience
Work History
Dispatcher
Harlandale Isd
09.2018 - 01.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 90 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Maintained high levels of confidentiality and discretion with sensitive information.
Service Writer
Harlandale Isd
09.2003 - 09.2018
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
School Bus Driver
Harlandale ISD
09.1998 - 10.2003
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Education
GED -
South San High School
San Antonio, TX05-1986
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Updating logs
- Closing tickets
Timeline
Dispatcher
Harlandale Isd
09.2018 - 01.2023
Service Writer
Harlandale Isd
09.2003 - 09.2018
School Bus Driver
Harlandale ISD
09.1998 - 10.2003
GED -
South San High School
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