Anita Ramirez
San Antonio,Texas
Summary
Proven to excel in high-stress environments, I significantly enhanced customer satisfaction and operational efficiency at Harlandale ISD. Leveraging strong decision-making and customer service skills, I adeptly managed dispatch operations, streamlined service processes, and fostered positive interactions, ensuring safety and timely service delivery.
Overview
24
24
years of professional experience
Work History
Dispatcher
Harlandale Isd
San Antonio, TX
09.2018 - 01.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 90 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Maintained high levels of confidentiality and discretion with sensitive information.
Service Writer
Harlandale Isd
San Antonio, TX
09.2003 - 09.2018
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
School Bus Driver
Harlandale ISD
San Antonio, TX
09.1998 - 10.2003
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Education
GED -
South San High School
San Antonio, TX05-1986
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Updating logs
- Closing tickets
Timeline
Dispatcher
Harlandale Isd
09.2018 - 01.2023
Service Writer
Harlandale Isd
09.2003 - 09.2018
School Bus Driver
Harlandale ISD
09.1998 - 10.2003
GED -
South San High School