Anita Yvette Clark

customer service, sales in mobile devices, internet packages, video, landling phones, XUMO boxes.

input current Billing information

continuous training to advance sales skills in the store

• Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
• Managed cash registers accurately during busy periods while maintaining a friendly demeanor under pressure.
• Compliant with safety regulations, ensuring a secure shopping environment.
• Assisted with marketing efforts such as promotional events and social media campaigns, driving traffic to the store.
• Greeted customers and helped with product questions, selections, and purchases.
• Answered questions about store policies and addressed customer concerns.
• Performed cash, card, and check transactions to complete customer purchases.
• Managed inventory levels, ensuring optimal stock availability and reducing waste.
• Supported store management in achieving operational goals through efficient task delegation and teamwork.
• Resolved customer complaints professionally, fostering trust and loyalty among patrons.
• Implemented effective loss prevention strategies, reducing instances of theft and shrinkage.

• Process all business activity sheets, ledgers, payroll, ordering of supplies, advertisement, community involvements, resolve issues with member contracts, and customer service/relations, log incoming and outgoing monthly inventory – Administrative duties.

Provided exceptional customer service, ensuring positive shopping experiences and fostering customer loyalty.

• Assisted in inventory management, maintaining stock levels and organizing merchandise displays effectively.
• Collaborated with management to develop promotional strategies, increasing store visibility and foot traffic.
• Streamlined checkout processes, reducing wait times and enhancing overall customer satisfaction ratings.
• Led initiatives for merchandise presentation standards, resulting in a more appealing shopping environment.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Developed and implemented comprehensive phlebotomy curriculum to enhance student learning outcomes.

• Trained and mentored students in venipuncture techniques, ensuring adherence to safety protocols.
• Evaluated student performance through practical assessments and provided constructive feedback for improvement.
• Coordinated hands-on training sessions, utilizing current medical technologies and best practices in phlebotomy.
• Collaborated with healthcare facilities to facilitate clinical placements for students, enhancing real-world experience.
• Established partnerships with local health organizations to create internship opportunities for students.
• Devised plans to support personal growth and improvement for sustained success both within and after program.
• Gathered and reported attendance records according to school and program protocols.
• Ensured compliance with accreditation requirements by regularly updating course materials and documenting instructional activities.
• Designed innovative teaching resources such as simulation models, video tutorials, and quizzes to enhance the overall learning experience for students.
• Trained students in industry-leading sanitation and hygiene protocol to improve career readiness.
• Maintained a safe and organized learning environment, adhering to proper laboratory protocols and procedures.
• Coached students on individual level with patience and positive reinforcement.
• Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.

• Instructing students entering the medical field in basic medical terminology.
• Developed engaging course materials to enhance student learning experiences.
• Facilitated classroom discussions, promoting critical thinking and collaboration among students.
• Assessed student performance through examinations, projects, and presentations for continuous improvement.
• Mentored students in academic and career goals, providing guidance and support throughout their education.
• Collaborated with faculty to align curriculum with institutional standards and industry trends.
• Implemented innovative teaching strategies to improve student retention and success rates.
• Conducted evaluations of instructional methods to identify areas for enhancement in course delivery.
• Managed classroom effectively to maintain a positive learning environment for all students.
• Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.

• Contact business owners regarding their current credit card processor. Provide information about our company and our low processing rates through detailed side by side comparisons.

• Assisted customers with purchases, catalog orders, credit applications, and returns/exchanges. Provided customer service and worked as a team player to accomplish and fulfill daily quota of credit applications, surveys, sales, and overall customer satisfaction.

• Provided life insurance sales, financial needs analysis, and debt stacking. Assisted clients to reduce debt load and increase emergency fund.

• Instructed phlebotomy and medical assistant students in proper blood drawing techniques. Responsible for ordering all lab supplies, rotating supplies, and stocking blood drawing trays.

• Substituted 6-12 grades when needed, ensuring students followed lesson plans and maintained a safe and stimulating learning environment.

• Responsible for drawing blood specimens, both in-patient and out-patient clinics and nursing homes. Responsible for ordering labs based on doctors’ orders, processed patient requisitions with demographic and insurance information, entered proper codes for billing purposes. Assisted pathologists in autopsies and oncologists with bone marrow procedures. Trained hospital staff in proper blood drawing technique and proper use of blood collection devices. Communicated and implemented new hospital protocol and procedures to co-workers. Assisted in the interview processes of new laboratory employees. Handled and resolved various laboratory patient complaints. Worked cohesively with other team players to accomplish and achieve lab duties and expectations.