Anivia Z Bermudez
Winnetka
Summary
Dynamic and customer-focused professional with extensive experience at Target, excelling in customer service and cash handling. Proven ability to enhance shopping experiences through effective problem-solving and teamwork. Recognized for building strong relationships with customers, resulting in increased loyalty and repeat business. Committed to maintaining high standards of service and operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Associate
Salvation Army Thrift Store
Canoga Park, CA
09.2025 - Current
- Assisted customers in locating and purchasing items, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Maintained store organization and cleanliness, contributing to a welcoming retail environment.
- Collaborated with team members to restock shelves and organize merchandise effectively.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Lead Direct Support Professional
Betterlife Services Inc,.
North Hollywood, CA
07.2010 - 09.2025
- Supervised daily activities to ensure client safety and well-being.
- Developed individualized support plans tailored to client needs and goals.
- Trained and mentored new staff on best practices in direct support services.
- Collaborated with interdisciplinary teams to enhance service delivery and outcomes.
- Coordinated and managed appointment setups to ensure timely client interactions.
- Oversaw weekly medication organization to ensure timely administration.
- Served as a mentor for new staff members by providing guidance, sharing knowledge, and modeling best practices in direct support.
- Increased staff efficiency through clear communication, collaborative problem-solving, and timely reporting of client progress or issues.
- Maintained accurate documentation on all aspects of client care to ensure compliance with regulations and facilitate interdisciplinary collaboration.
- Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
- Assisted in developing care plans for individuals. Supported daily household management tasks. Facilitated communication between caregivers and clients.
- Facilitated onboarding and training programs for new hires.
- Oversaw daily operations while developing and refining individual support plans. Collaborated with team members to enhance service delivery and operational efficiency. Championed initiatives to improve support strategies and outcomes.
- Assisted teams in achieving project goals through effective communication and support. Guided team members in skill development and performance improvement. Collaborated with peers to foster a positive team environment.
- Crisis management & problem solving
- Administrative and documentation profiency
- Composure under pressure managing challenging behaviours and medical situations while remaining calm
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
- Scheduled daily and weekly care hours for client caseload.
Cleaning Assistant
Calabasas Tennis & Swim Center
Calabasas, CA
07.2017 - 09.2018
- Maintained cleanliness and organization of facility areas to enhance guest experience.
- Operated cleaning equipment, ensuring safety and efficiency during tasks.
- Assisted in inventory management of cleaning supplies, facilitating timely restocking.
- Collaborated with team members to uphold high sanitation standards across all spaces.
- Implemented effective cleaning techniques, improving surfaces' appearance and hygiene levels.
- Responded promptly to guest requests for assistance, demonstrating strong customer service skills.
- Participated in training sessions to learn best practices for maintaining cleanliness standards.
- Monitored work areas for safety hazards, contributing to a secure environment for guests and staff.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Maintained open communication channels with supervisors regarding task progress, potential issues, or suggestions for improvement.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Cleaning Crew Member
Ignacio Rosas
Hollywood, CA
07.2015 - 06.2017
- Operated cleaning equipment to maintain cleanliness and hygiene standards.
- Performed routine inspections of facilities to identify cleaning needs and hazards.
- Assisted in training new staff on safe cleaning procedures and equipment use.
- Managed inventory of cleaning supplies, ensuring adequate stock levels for operations.
- Maintained accurate records of daily cleaning activities for management review.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Cashier
The Home Depot Inc
Canoga Park, CA
11.2008 - 02.2009
- Processed customer transactions efficiently and accurately at point-of-sale.
- Maintained knowledge of store promotions and product offerings to assist customers.
- Handled cash, credit, and electronic payments with attention to security protocols.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Cashier
Vallarta Supermarket
Canoga Park, CA
06.2007 - 09.2008
- Processed customer transactions efficiently and accurately at point-of-sale.
- Maintained knowledge of store promotions and product offerings to assist customers.
- Handled cash, credit, and electronic payments with attention to security protocols.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in stocking shelves and organizing merchandise to enhance shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Cashier
Target
Woodland, CA
02.2006 - 06.2008
- Processed customer transactions accurately and efficiently at point-of-sale.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained clean and organized checkout area to enhance store appearance.
- Collaborated with team members to optimize service delivery during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Enhanced customer experience by providing prompt and accurate transactions.
- Enhanced store security by identifying and reporting suspicious activities.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Collaborated with team members to maintain smooth operations during peak hours.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Cashier
Target
Woodland Hills, CA
06.2005 - 06.2008
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Handled cash register operations accurately, ensuring secure cash management practices were followed.
- Demonstrated adaptability by learning new products and promotions quickly to assist customers effectively.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to store services.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Floor Associate
Target
06.2004 - 02.2008
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained organized sales floor, ensuring product displays were visually appealing and well-stocked.
- Operated cash register, processing transactions efficiently to minimize customer wait times.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Trained new associates on store policies, procedures, and customer service standards effectively.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
Food Service Worker
Calamigos Guest Ranch & Beach Clubp
Malibu, CA
04.2006 - 04.2007
- Prepared and served food items according to established guidelines and safety standards.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with team members to ensure timely service during high-volume events.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
High School Diploma -
Birmingham
Van Nuys, CA06.2006
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Listening skills
- Excellent people skills
- Exceptional customer service
- Outgoing personality
- Cash handling
- Money handling
- Conflict resolution
Certification
Cpr Certified
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Salvation Army Thrift Store
09.2025 - Current
Cleaning Assistant
Calabasas Tennis & Swim Center
07.2017 - 09.2018
Cleaning Crew Member
Ignacio Rosas
07.2015 - 06.2017
Lead Direct Support Professional
Betterlife Services Inc,.
07.2010 - 09.2025
Cashier
The Home Depot Inc
11.2008 - 02.2009
Cashier
Vallarta Supermarket
06.2007 - 09.2008
Food Service Worker
Calamigos Guest Ranch & Beach Clubp
04.2006 - 04.2007
Customer Service Cashier
Target
02.2006 - 06.2008
Cashier
Target
06.2005 - 06.2008
Sales Floor Associate
Target
06.2004 - 02.2008
High School Diploma -
Birmingham