Aniya Bush
Lake City,SC
Summary
Dedicated Customer Service Representative with 5+ years of experience providing high-quality support in remote environments. Managed over 60 customer interactions daily while achieving a 95%+ satisfaction rating. Resolved billing, order, and technical issues efficiently, consistently meeting performance metrics. Experienced in CRM systems, data entry, and remote collaboration, delivering reliable results in virtual settings.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kinder Care
Remote
03.2024 - 02.2026
- Maintained 95% customer satisfaction rating through effective communication and problem resolution.
- Addressed customer inquiries regarding billing, orders, returns, and technical issues to facilitate timely resolutions.
- Managed 60+ inbound and outbound customer calls daily, ensuring compliance with service quality standards.
Store Associate
Marshalls
Florence, South Carolina
02.2019 - 06.2025
- Monitored sales floor to assist customers promptly and ensure merchandise availability.
- Operated cash registers and processed customer transactions to enhance customer experience.
- Maintained store organization and cleanliness to create a welcoming shopping environment.
Customer Sales Representative
Goodwill
Florence, SC
04.2022 - 02.2024
- Addressed customer inquiries and complaints with professionalism and empathy, fostering positive customer relationships.
- Responded to customer inquiries about product features, availability, and pricing to support informed purchasing decisions.
- Guided customers in selecting merchandise and shared product knowledge to enhance their shopping experience.
Customer Service Representative
Stop & Shop
Coward, South Carolina
06.2020 - 03.2022
- Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
- Resolved customer complaints promptly, ensuring a positive experience.
- Guided customers on billing procedures, processed payments efficiently, and assisted with payment option setups.
Education
High School Diploma -
Lake City High
Lake City, SCSkills
- Customer Support
- Order Processing
- Billing Resolution
- Sales Assistance
- Customer Relationship Management
- Technical Troubleshooting
- Data Entry & Documentation
- Conflict Resolution
- Typing 68 WPM
- Inventory Management
Timeline
Customer Service Representative
Kinder Care
03.2024 - 02.2026
Customer Sales Representative
Goodwill
04.2022 - 02.2024
Customer Service Representative
Stop & Shop
06.2020 - 03.2022
Store Associate
Marshalls
02.2019 - 06.2025
High School Diploma -
Lake City High