Aniya Nance
Phoenix,AZ
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. My background includes mastered phone etiquette and event planning i am work oriented team player who is committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
Hostess
Macayos
08.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Team Member
Salad And Go
Phoenix, AZ
06.2024 - 08.2024
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted in inventory management to prevent stock shortages and overages.
Team Member
Culvers
Phoenix, AZ
08.2023 - 04.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Courtesy Clerk
Frys Food
Phoenix, AZ
01.2023 - 08.2023
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Cashier
Cafe Rio
Phoenix, AZ
03.2022 - 09.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
OLA High School
Glendale, AZ12.2024
Skills
- Customer service expertise
- Effective Multitasking
- Phone Etiquette
- Event Planning
- Flexible and Adaptable
- Effective upselling
- 10 key skills
- Active Listening and Communication
- Organizational Skills
- Decision-Making
- Performance Improvement
Timeline
Hostess
Macayos
08.2024 - Current
Team Member
Salad And Go
06.2024 - 08.2024
Team Member
Culvers
08.2023 - 04.2024
Courtesy Clerk
Frys Food
01.2023 - 08.2023
Cashier
Cafe Rio
03.2022 - 09.2022
High School Diploma -
OLA High School