Keandre McMillan
Lumberton,NC
Summary
Dynamic customer service professional with a proven track record at Maxway, excelling in problem resolution and interpersonal skills. Recognized for enhancing customer satisfaction through effective communication and product knowledge. As a Cook Shift Leader at Burger King, demonstrated strong time management and teamwork, ensuring high-quality meals and efficient operations. Playing football during my high school years gave me impactful experiences as well such as teaching me the value of discipline, teamwork, and perseverance both on and off the field. I built strong bonds with teammates and learned how to stay focused under pressure. The challenges and victories helped shape my character and fueled my passion for working hard toward a common goal.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Maxway
08.2024 - 08.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cook Shift Leader
Burger King
12.2022 - 06.2024
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
Education
Computer Science
Saint Paul’s High School
St. Paul’s Nc06.2025
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Determination
- Interpersonal skills
- Time management
Accomplishments
- Academic Recognition: Magna Cum Laude
- PSRC super attendance academic award “2023-2024”
Timeline
Customer Service Associate
Maxway
08.2024 - 08.2025
Cook Shift Leader
Burger King
12.2022 - 06.2024
Computer Science
Saint Paul’s High School
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