Aniya Shelby
Lakewood Ranch
Summary
I am a dynamic server with a strong work ethic and good customer service skills. I am able to enhance guest satisfaction through effective communication and upselling techniques. Experienced in cash handling and maintaining cleanliness standards in high-volume dining environments, consistently delivering timely and efficient service.
Overview
3
3
years of professional experience
Work History
Server
Floridays
05.2023 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Trained new team members on menu items, service standards, and operational procedures.
- Upsold menu items and specials to increase overall sales revenue during shifts.
- Monitored guest satisfaction throughout meal service, resolving any issues efficiently.
Server
RJ Gators
04.2023 - 10.2024
- Managed cash register transactions accurately, ensuring proper handling of payments.
- Implemented feedback mechanisms to gather insights for improving service quality and operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Food Runner/Host
Mar Vista
09.2022 - 05.2024
- Delivered food and beverages to tables efficiently, ensuring timely service and customer satisfaction.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with kitchen staff to streamline food preparation and minimize delays.
- Assisted in training new food runners on proper service protocols and restaurant standards.
Education
High School Diploma -
O'Fallon Township Highschool
O'Fallon, IL05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Food running
Timeline
Server
Floridays
05.2023 - Current
Server
RJ Gators
04.2023 - 10.2024
Food Runner/Host
Mar Vista
09.2022 - 05.2024
High School Diploma -
O'Fallon Township Highschool