Aniya Williams
Chicago,IL
Summary
Versatile professional with a proven track record in classroom management and customer relations, demonstrated at KinderCare Learning Centers. Excelled in fostering strong relationships and resolving customer disputes with empathy, enhancing loyalty. Skilled in lesson planning and telephone etiquette, achieving significant improvements in engagement and service efficiency.
Overview
3
3
years of professional experience
Work History
Teacher
KinderCare Learning Centers
06.2024 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Receptionist
Allied Universal Security Services
11.2022 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Photogenics
02.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Psychology
Harold Washing Community College
Chicago, IL05-2026
High School Diploma -
Perspectives Math & Science Academy
Chicago, IL06-2022
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Organization skills
- Telephone skills
- Data entry
- Customer and client relations
- Appointment scheduling
- Greeting and seating clients
Timeline
Teacher
KinderCare Learning Centers
06.2024 - Current
Receptionist
Allied Universal Security Services
11.2022 - 06.2024
Customer Service Representative
Photogenics
02.2022 - 11.2022
Associate of Arts - Psychology
Harold Washing Community College
High School Diploma -
Perspectives Math & Science Academy
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