Summary
Overview
Work History
Education
Skills
Timeline
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Aniyah Smart

Newark,NJ

Summary

Dynamic consultant with a proven track record at FedEx Office, excelling in customer service and conflict resolution. Adept at optimizing processes and managing multiple projects, I leverage strong analytical skills to enhance performance and improve customer satisfaction. Committed to delivering strategic solutions that drive results and exceed expectations.

Overview

6
6
years of professional experience

Work History

Consultant

Fedex Office
Springfield, NJ
11.2024 - Current
  • Utilized various software and tools to streamline processes and optimize performance.
  • Verified accuracy of incoming and outgoing shipments against purchase orders, invoices, bills of lading and other records.
  • Assembled finished product for shipment by packing, crating, loading and securing items.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
  • Analyzed customer data and feedback in order to improve product performance.

Remote Consultant

Graphic & Geared
McDonough, GA
02.2021 - Current
  • Oversaw several projects concurrently, ensuring adherence to timelines and budgets.
  • Partnered with clients to formulate strategic solutions for their goals.
  • Collaborated with human resources to enhance employee management.
  • Assessed customer data to implement improvement plans.
  • Coordinated hiring process through interviews and reference verification.
  • Executed proactive communications to prospective customers about company offerings.
  • Documented sales activities with precision in CRM.

Warehouse Lead

S&S Activewear
McDonough, GA
03.2025 - 12.2025
  • Implemented systems to track inventory movement through the use of barcodes and RFID technology.
  • Resolved any customer service issues related to orders picked up from the warehouse.
  • Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
  • Maintained compliance with OSHA regulations in regards to workplace safety standards.
  • Performed cycle counts to verify physical stock against system-generated data.
  • Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
  • Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.

Call Center Representative

Agero
McDonough, GA
05.2020 - 11.2023
  • Addressed various customer service needs efficiently.
  • Spotted areas for improvement within existing procedures for better service operations.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Addressed and resolved customer inquiries, questions, and concerns to ensure top-quality service.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.

Education

Bachelor of Science - Business Administration And Management

University of Phoenix
Tempe, AZ
05-2026

High School Diploma -

Weequahic High School
Newark, NJ
06-2012

Skills

  • Customer service
  • Conflict resolution
  • Script adherence
  • Call controlling
  • Calm disposition
  • Payment processing
  • E-commerce
  • Call logging
  • Inventory management

Timeline

Warehouse Lead

S&S Activewear
03.2025 - 12.2025

Consultant

Fedex Office
11.2024 - Current

Remote Consultant

Graphic & Geared
02.2021 - Current

Call Center Representative

Agero
05.2020 - 11.2023

Bachelor of Science - Business Administration And Management

University of Phoenix

High School Diploma -

Weequahic High School

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Aniyah Smart