Anizah Liddelow
Houston,TX
Summary
Accomplished Manager with a proven track record at The Gentry High End Men's Salon, enhancing customer satisfaction and team productivity through expert leadership and interpersonal skills. Skilled in Performance Management and Customer Relationship Management, achieving notable improvements in service delivery and team cohesion. Demonstrated ability to resolve conflicts and manage multiple projects, ensuring high-quality outcomes and efficient operations.
Overview
17
17
years of professional experience
Work History
Manager
The Gentry High End Men's Salon
10.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Hairstylist and Manager
Boardroom Salon
03.2020 - 08.2023
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Hair Stylist
Madison Reed
10.2019 - 03.2020
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Educated customers on products to maximize benefits.
Freelancer Make up Artist and Event Organizer
My Self
08.2010 - 07.2012
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
Public Relations Marketing Specialist
Lan Na Thai High End Restaurant
02.2007 - 11.2010
- Handled crisis communications effectively to mitigate potential damage to client reputation.
- Coordinated product launches, ensuring maximum exposure across various channels.
Education
Bachelor - English Language And Literature
Academy Foreign of Language
Jakarta Indonesia04.1995
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Performance Management
- Customer Relationship Management (CRM)
- Marketing
- Teamwork and Collaboration
- Customer Service
- Professional and Courteous
- Process Improvement
- Interpersonal Relations
- Shift Scheduling
Languages
Indonesian
Full Professional
English
Full Professional
Timeline
Manager
The Gentry High End Men's Salon
10.2023 - Current
Hairstylist and Manager
Boardroom Salon
03.2020 - 08.2023
Hair Stylist
Madison Reed
10.2019 - 03.2020
Freelancer Make up Artist and Event Organizer
My Self
08.2010 - 07.2012
Public Relations Marketing Specialist
Lan Na Thai High End Restaurant
02.2007 - 11.2010
Bachelor - English Language And Literature
Academy Foreign of Language
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