Anj Williams
Summary
Five years of customer service experience focused on creating tailored solutions for diverse client needs. Skilled in managing complex travel logistics and fostering long-term client relationships, resulting in increased satisfaction and repeat business. Efficiently navigates high-pressure environments while maintaining a commitment to quality service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Travel Advisor
fora travel
remote
05.2026 - Current
- Researched and recommended destinations aligned with current travel trends and client preferences.
- Communicated effectively with clients to understand their travel needs and preferences.
- Designed customized travel itineraries catering to client preferences and interests.
- Coordinated logistics for travel arrangements, ensuring seamless experience across flights, accommodations, and activities.
- Managed relationships with suppliers to ensure high-quality service and support.
- Conducted follow-up calls with customers post-trip to assess satisfaction and resolve any concerns.
Housekeeper
SunsetPR / independent
San Juan
01.2023 - Current
- Ensured daily cleanliness of living spaces and common areas to enhance comfort and satisfaction.
- Ensured sanitation of bathrooms and kitchens following health standards.
- Replaced bed linens and towels in client rooms to ensure comfort and hygiene.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Performed laundry duties including washing, folding, and organizing clothing.
- Oversaw cleaning supplies inventory and restocked items to support efficient housekeeping operations.
- Assisted in deep cleaning projects according to seasonal schedules.
- Organized personal items and maintained order in client spaces.
- Relocated beds, sofas, and small furniture to thoroughly clean baseboards and eliminate dust in hard-to-reach areas.
- Engaged positively with clients and guests to foster a welcoming environment.
- Responded to requests from guests regarding housekeeping needs.
- Scrubbed kitchen appliances, countertops and fixtures.
Barback/Server Assistant
biga pizzeria
San Juan
10.2024 - 03.2025
- Engaged with customers to create memorable dining experiences at the pizzeria.
- Collaborated with team members to ensure timely drink service during peak hours.
- Stocked and organized bar supplies to support seamless service during busy shifts.
- Cleaned glassware and ensured bar area remained sanitary and presentable.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Monitored inventory levels and communicated needs to management.
- Consistently checked inventory levels and communicated needs to management team.
Scooper/Cashier
JP Licks
Cambridge
02.2024 - 06.2024
- Scooping and serving ice cream
- Served ice cream and toppings to customers with enthusiasm and accuracy.
- Delivered exceptional hospitality by warmly greeting and assisting customers.
- POS count the money/take orders
- Processed cash register transactions accurately to provide efficient service and maintain customer satisfaction.
- Restocked ice cream supplies regularly to ensure availability for customers.
- Prepared and stocked supplies for ice cream flavors and toppings daily.
- Ensured cleanliness and organization of scooping area to enhance customer experience during busy shifts.
- Maintained cleanliness of the service area to provide a hygienic environment.
Administration Assistant
MIT Museum Store
Cambridge
04.2024 - 05.2024
- Executed various administrative duties to support daily operations
- Addressed customer concerns and questions to improve service experience
- Organized and labeled inventory to enhance accessibility
- Restocked shelves with inventory to maintain product availability
- short term contract
Passenger Service Agent
Boston Logan Airport
Boston
03.2024 - 04.2024
- Coordinated check-in processes to ensure smooth passenger flow
- Assisted passengers onboard to enhance travel experience
- Scan passports and boarding passes
- Delivered terminal and gate information for efficient passenger navigation
- Operated point of sale systems efficiently
Server
Dunkin Donuts
Northampton
09.2023 - 02.2024
- Delivered exceptional beverage service while building strong customer relationships.
- Resolved customer inquiries and concerns promptly, enhancing overall customer satisfaction.
- Thrived in high-pressure environments, maintaining efficient workflow and high levels of customer satisfaction.
- Accountable for operating the point-of-sale system, merchandise inventory management, and maintaining store cleanliness.
Sales Representative
Shop Therapy
Northampton
06.2023 - 01.2024
- Excelled as a sales representative by guiding customers towards informed purchasing decisions with persuasive and informative assistance.
- Operated point-of-sale system to process transactions accurately and efficiently.
- Maintained professional and friendly demeanor, fostering a welcoming atmosphere for all customers.
- Replenished and organized clothing inventory to ensure product availability and presentation.
- Reason for Departure: The business experienced a downturn in sales and customer footfall, which led to a reduction in staff, including my position.
Boba Specialist
LimeRed Tea House
Amherst
08.2022 - 05.2023
- Prepared Boba drinks and memorized orders and recipes to ensure timely service
- Engaged customers through active listening and clear communication to enhance their experience
- Registered POS transactions in high-paced environment to maintain efficiency
- Stocked shelves with inventory to maintain organized displays
Sales Associate
CVS
Amherst
12.2021 - 09.2022
- Handled diverse transactions and operated cash register POS in fast-paced settings, ensuring customer satisfaction.
- Enrolled customers in subscription Care Pass program, enhancing their shopping experience with valuable benefits.
- Assisted customers with product selections and inquiries at retail pharmacy.
- Managed inventory levels and restocked shelves to maintain product availability.
- Operated point-of-sale system for efficient transaction processing and customer service.
Scale Operator
TA Truck Service
Willington
11.2021 - 12.2021
- Managed weigh station operations and operated point-of-sale system to ensure efficient service delivery.
- Assisted clients with refueling and weighed trucks to ensure accurate fuel dispensation.
- Facilitated communication with truck operators via radio to direct to active fuel pumps.
- Executed administrative tasks, completing forms and duplicating documents to support operational efficiency.
- Maintained cleanliness and organization of office space.
- Reason for Departure: relocated to a new area
Server
ColdStone Creamery
Springfield
05.2020 - 01.2021
- Managed order-taking with accuracy and customer service focus, effectively communicating dietary restrictions and allergies to enhance customer experience.
- Operated the cash register with precision, processed transactions efficiently, and upheld the security of financial assets.
- Thrived in high-pressure, fast-paced settings, demonstrating the ability to multitask effectively and maintain composure.
- Maintained a sanitary and organized cooking environment to uphold cleanliness standards and support food safety.
- Executed inventory management and restocking to ensure supply availability and support efficient kitchen operations.
Education
High School Diploma - Economics, art, photography, music, graphic design
Chicopee High
Chicopee, Ma01-2020
Skills
- Travel planning
- Travel logistics coordination
- Excellent customer service skills
- Bilingual communication
- Point of sale expertise
- Proficient in Microsoft office
- Hospitality skills
- Effective communication
- Adaptability
Availability
Monday, Tuesday, Wednesday, Thursday, Friday, Sunday, Saturday, I am flexible and can work morning, evening, and night shifts.
Languages
- English, Advanced
- Spanish, Intermediate
- ASL, Intermediate
Languages
Spanish
Professional
English
Native/ Bilingual
Certification
- bloodborne pathogens certification
- CPR first aid certification
Timeline
Travel Advisor
fora travel
05.2026 - Current
Barback/Server Assistant
biga pizzeria
10.2024 - 03.2025
Administration Assistant
MIT Museum Store
04.2024 - 05.2024
Passenger Service Agent
Boston Logan Airport
03.2024 - 04.2024
Scooper/Cashier
JP Licks
02.2024 - 06.2024
Server
Dunkin Donuts
09.2023 - 02.2024
Sales Representative
Shop Therapy
06.2023 - 01.2024
Housekeeper
SunsetPR / independent
01.2023 - Current
Boba Specialist
LimeRed Tea House
08.2022 - 05.2023
Sales Associate
CVS
12.2021 - 09.2022
Scale Operator
TA Truck Service
11.2021 - 12.2021
Server
ColdStone Creamery
05.2020 - 01.2021
High School Diploma - Economics, art, photography, music, graphic design
Chicopee High