Anja Shull
Knoxville,Tennessee
Summary
Honors Philosophy student with excellent problem solving and ethical reasoning skills. Has a passion for animal ethics and raising the standards for domesticated and food animals. Plans to pursue a DVM with a research focus on animal welfare law.
Overview
3
3
years of professional experience
Work History
Client Services Representative
Animal Emergency And Specialty Center
09.2023 - Current
- Utilized active listening skills over the phone to identify pet-owner needs and provide appropriate solutions, such as limited medical advice, or to come to the hospital immediately.
- Maintained accurate record-keeping with proactive attention to client and patient information updates.
- Completed transactions and communicated with clients regarding deposits, balances, pet insurance, loans, and Care Credit.
- Initiating patient triaging and determining whether a pet needed immediate medical attention.
- Communicated with veterinarians about client questions and concerns.
- Had compassionate conversations with pet-owners about cremation services.
Seasonal Volunteer
Horse Haven of Tennessee, TN
02.2023 - Current
- Handled horses and managed their diets
- Cleaned stalls
- Helped weigh and groom horses.
Ice Cream Artist
Cruze Farm Ice Cream, Tennessee
03.2023 - 09.2023
- Worked in a fast pace environment, providing ice cream products to guests with excellent customer service and a great attitude
- Managed transactions at most lucrative food service in Downtown Knoxville
- Solved problems such as broken machines and lost orders very quickly to satisfy customers
- Worked with a large team and assisted training new members.
Kennel Technician
Athens Animal Clinic | TN
10.2020 - 11.2021
- Managed cats' and dogs' diets and identified health concerns
- Kept kennels sanitary, and deep cleaned cages and runs after each pet left the clinic
- Walked dogs in any weather and condition
- Assisted veterinary technicians with cutting nails, vaccinations, expressing anal glands, and examinations
Education
Bachelor of Arts - Philosophy
The University of Tennessee
Knoxville, TN12.2026
Skills
- Animal Care
- Ethical Reasoning
- Research
- Customer Service
- Detail-Oriented
- Teamwork
Timeline
Client Services Representative
Animal Emergency And Specialty Center
09.2023 - Current
Ice Cream Artist
Cruze Farm Ice Cream, Tennessee
03.2023 - 09.2023
Seasonal Volunteer
Horse Haven of Tennessee, TN
02.2023 - Current
Kennel Technician
Athens Animal Clinic | TN
10.2020 - 11.2021
Bachelor of Arts - Philosophy
The University of Tennessee
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