Anjanee Seepersad
Dania Beach,FL
Summary
- Motivated and hardworking administrative professional with over 20 years of experience, possessing excellent written and oral communication skills. A fast learner and quick thinker. Dependable team player, committed to the success of the organization.
SKILLS
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Knowledgeable and dedicated customer service professional with extensive experience in the Banking Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
The Wellness Company
09.2023 - 12.2023
- Management of correspondence to patients (calls, chats, emails)
- Patient prescription requests management
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative/ Pharmacy Technician
Walgreens
08.2022 - 09.2023
- Data entry procedures and guidelines, new patient registration processing
- Patient prescription requests management, within HIPAA guidelines
- Management of correspondence to patients (calls, chats, emails)
- Management and resolution of third party processing issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within department.
Executive Assistant
Hydro Tech Limited
01.2010 - 10.2021
- Managing communication from customers, sales representatives, vendors, and public
- Schedule all inbound freight delivery appointments
- Assist purchasing and receiving with data entry and reporting
- Support distribution of monthly customer statements.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within workplace.
- Collaborated on special projects to improve overall business operations within organization efficiently.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Director of Operations
Cool Clinic Limited
01.2005 - 08.2010
- Developed business management goals and objectives
- Designed and implemented business plans and strategies to promote the attainment of goals.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits checks.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored and coordinated workflows to optimize resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Teller
Republic Bank Limited
02.1994 - 03.1997
- Processing deposit, withdrawal and payment transaction
- Resolving complaints or account discrepancies
- Tracking recording, reporting, and managing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete
- Maintaining and balancing cash drawers and reconciling discrepancies
- Handled currency, transactions, and confidential information
- Followed all bank, financial and security regulations and procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
Education
SBCS Global Learning Institute
Princes Town ,Trinidad And Tobago2022
Institute of Broadcasting Careers
Arima Trinidad And Tobago 2011
SBCS
Republic Bank Ltd2004
Microsoft Excel 2016 2017 -
University of the West Indies
Mayaro Trinidad And Tobago 1995
Mayaro Composite High School
Mayaro Trinidad And Tobago 1994
Additional Information
- Health Professions Authority Turks and Caicos Islands
Timeline
Customer Service Representative
The Wellness Company
09.2023 - 12.2023
Customer Service Representative/ Pharmacy Technician
Walgreens
08.2022 - 09.2023
Executive Assistant
Hydro Tech Limited
01.2010 - 10.2021
Director of Operations
Cool Clinic Limited
01.2005 - 08.2010
Teller
Republic Bank Limited
02.1994 - 03.1997
SBCS Global Learning Institute
Institute of Broadcasting Careers
SBCS
Microsoft Excel 2016 2017 -
University of the West Indies
Mayaro Composite High School
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