ANJELITA GUTIERREZ

• Answered high-volume phone calls, addressing customer inquiries, cancellations, and rescheduling requests

• Provided Spanish-English translation for therapists during evaluations and documentation of progress notes

• Welcomed and assisted patients upon arrival, ensuring a friendly and efficient check-in process

• Collected and reviewed intake forms for completeness and accuracy

• Managed appointment scheduling and calendar coordination for multiple providers

• Communicated office policies clearly and professionally to parents and guardians

• Processed check-ins and handled payment collection accurately and securely

• Performed data entry and maintained organized, up-to-date patient records

• Responded promptly to emails and coordinated follow-up communication as needed

• Provided exceptional customer service by offering personalized skincare, makeup, and fragrance consultations
• Demonstrated and applied products to educate customers and boost confidence in purchase decisions
• Met and exceeded daily and monthly sales goals through client-focused strategies and product knowledge
• Handled inventory restocking, product launches, and visual displays to support promotional events
• Built loyal client relationships through follow-up calls, product sampling, and keeping up with clientele
• Stayed current on brand training, seasonal trends, and product innovations to better assist customers
• Collaborated with team members and brand representatives to drive traffic and maximize sales

• Fully documented the details provided by callers to help the first responders understand the situation.
• Received as many as 100 calls per shift on busy day, covering entire San Antonio area.
• Tracked alarm registers and updated database with reported false alarms.
• Selected appropriate teams and resources to coordinate responses to emergencies of different natures and in different jurisdictions.
• Dispatched calls to 10 different agencies, including law enforcement, fire, and emergency response teams.

• Generated sales and performance reports to inform senior management.
• Oversaw store opening and closing functions and managed task delegation.
• Trained new team members to adhere to company policies and service standards in addition to mentoring on job-specific skills.
• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers.

• Trained new team members to adhere to company policies and service standards in addition to mentoring on job-specific skills.
• Delivered top-quality customer service through attentive guest acknowledgment and swift conflict resolution.
• Addressed customer complaints and strove to provide fair and satisfying resolution for each concern.
• Examined merchandise to ensure correct prices and displays.
• Managed product inventory by projecting demand for popular items based on sales reports.