Anjenette Bush
Plano,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Offering 1 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Ambitious, career-focused job seeker, anxious to obtain an entry-level Data entry position to help launch career while achieving company goals.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
TeleDirect Call Center
Sacramento, CA
09.2020 - Current
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer interaction details in ACD to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with up to 50 calls in queue per minute.
Caregiver
Pushpa Shivaswamy
Richardson, TX
08.2001 - 06.2020
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Worked to improve and enhance patient lives through effective and compassionate care.
Secretary
State Farm Insurance
Plano, TX
02.2001 - 06.2001
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Handled daily scheduling tasks and provided administrative support for record department.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Answered telephone calls to field inquiries from vendors and various other callers seeking information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated with referring facilities to meet standards policy for answering 50 customer calls per day.
Manager
North Texas Maintenance
Plano, TX
06.2000 - 02.2001
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized performance by monitoring daily activities and mentoring team of 6 associates.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Recorded inventory sales into organization's weekly income report.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
Education
Associate of Arts - Medical Billing And Coding
Everest University Online - Tampa
Tampa, FL05.2019
Associate of Arts - Medical Billing And Coding
Allen School New York
New York04.2011
Skills
- Complaint resolution
- Inbound and Outbound Calling
- Good listening skills
- Professional telephone demeanor
- Staff education and training
- Data Entry
- Creative problem solving
- 10-Key
- CRM Software
- Critical Thinking
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
TeleDirect Call Center
09.2020 - Current
Caregiver
Pushpa Shivaswamy
08.2001 - 06.2020
Secretary
State Farm Insurance
02.2001 - 06.2001
Manager
North Texas Maintenance
06.2000 - 02.2001
Associate of Arts - Medical Billing And Coding
Everest University Online - Tampa
Associate of Arts - Medical Billing And Coding
Allen School New York
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