Anjolie Enz
Eugene,Oregon
Summary
Proven to excel in high-volume environments, I leveraged my multitasking and hospitality service expertise at Mezcaluna Mexican Restaurant & Lounge, and Zachary's Chicago Pizza. I focused on building lasting customer relationships to encourage repeat business. Recognized for my strong work ethic by several managers, I adeptly was given the opportunity to train new staff and build strong connections with my coworkers. This helped contribute to a well-rounded work environment that significantly improves overall service quality for customers.
Overview
2
2
years of professional experience
Work History
Server
Mezcaluna Mexican Restaurant and Lounge
Eugene, OR
07.2024 - 12.2024
- As a Server at Mezcaluna Mexican Restaurant & Lounge, I provided exceptional customer service in a fast-paced, high-volume environment, expertly managing multiple tables to ensure timely and accurate food and beverage delivery.
- Demonstrated in-depth knowledge of menu items and drinks, assisting guests in making informed dining choices, and creating memorable experiences.
- Effectively coordinated with kitchen staff and management to accommodate special dietary needs, resolve issues promptly, and maintain smooth operation during peak hours.
- My responsibilities included adhering to health and safety standards, maintaining a clean and organized workspace, assisting with opening and closing cleaning dutie
- Trained new staff on how to wait tables.
- My efforts consistently earned positive guest feedback, improved table turnover rates, and fostered repeat business.
Host/Server
Zachary's Chicago Pizza
Oakland, CA
08.2022 - 09.2023
- Fast-paced, busy environment where I learned to master juggling several tasks at a time while under pressure.
- Alternated between hosting and serving depending on the day
- As a host, I sat at parties and gave them accurate wait times when the dining room was full, prepared food, took payment from take-out customers, handed out food, bussed, cleaned, set tables, answered phone calls for people looking to place to-go orders, and completed cleaning duties at the end of my shift. Throughout my shift, I inspected restrooms, dining areas, and serving areas to foster cleanliness and proper setup.
- For serving, I accurately wrote down orders, put them in the POS system, and answered any questions that customers may have.
- Handled multiple tables when the dining room was at full capacity, ensuring the guests felt attended to, without any sense of rush.
- I was quickly moved to a weekend server position upon getting hired. The restaurant is extremely busy on the weekends, so managers chose reliable servers who are able to manage several tasks and tables simultaneously, with a good attitude to serve on the weekends.
- Trained new staff to host and serve.
Education
Bachelor of Arts - Sociology
University of Oregon
Eugene, ORSkills
- Liquor, wine, and food service
- Memory retention
- Sales expertise
- Multitasking and organization
- Cleanliness standards
- Hospitality service expertise
- Upselling techniques
- Strong work ethic
- Team collaboration
Timeline
Server
Mezcaluna Mexican Restaurant and Lounge
07.2024 - 12.2024
Host/Server
Zachary's Chicago Pizza
08.2022 - 09.2023
Bachelor of Arts - Sociology
University of Oregon
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