Anjolina Rotoli
Dunkin' Donuts
Spencerport,New York
1
Language
3
years of professional experience
Detail-oriented professional with proven abilities in guest engagement and problem resolution. Focused on fostering positive relationships and training staff to maintain high service standards in fast-paced environments.
Work History
Server
1 Year 7 Months- Delivered exceptional dining experiences to residents through attentive service and active listening.
- Collaborated with kitchen staff to ensure timely meal delivery and high-quality presentation of dishes.
- Assisted in training new servers on menu knowledge and service protocols for consistent performance.
- Streamlined ordering process by effectively managing resident requests and coordinating with kitchen team.
- Resolved resident concerns promptly, fostering positive relationships and enhancing community atmosphere.
Crew Member
3 Years 2 Months- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated coffee machines and kitchen equipment to prepare high-quality beverages and food items efficiently.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall productivity.
- Worked front counter, drive-thru and other areas.
- Trained new crew members on operational procedures and company policies to ensure consistency in service delivery.
Education
High School Diploma
- Honor Roll 2020-2024
- Completed AP course in Biology
- Completed AP course in Chemistry
- Completed AP course in Calculus
- Completed AP course in U.S. History
- Completed AP course in Language
- Completed AP course in World History
- 4.8 GPA
- Ranked in Top 1% of class
- Extracurricular Activities: Varsity Soccer
- National Honors Society Member
- summa cum laude graduate
No Degree - Biology
- Dean's List 2nd Semester Freshman Year
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Server training
Point of sale (POS) system operations
Positive guest interactions
Customer service
Memory retention
Team collaboration
Tableside etiquette
Languages
Spanish
Limited Working
Timeline
Server
GrandeVille Senior Living Community
01.2025 - CurrentRead More
Crew Member
Dunkin' Donuts
06.2023 - CurrentRead More
Binghamton University
No Degree from Biology
Read More
Spencerport High School
High School Diploma
Read More