Ankit Chahal
Galveston,TX
Summary
Dynamic and detail-oriented professional with extensive experience at Choice Hotels, excelling in customer service and front office management. Proven ability to enhance guest satisfaction through effective problem-solving and team collaboration. Skilled in data entry and appointment scheduling, consistently optimizing operations and fostering a welcoming environment.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Choice Hotels
Galveston
09.2025 - 03.2026
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated room bookings using property management software to optimize occupancy rates.
- Assisted in training new staff on front desk procedures and customer service standards.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards.
- Implemented feedback mechanisms to enhance guest satisfaction and improve service delivery.
- Conducted regular inventory checks of office supplies, ensuring adequate resources for daily operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Cashier
Ocean 13
Galveston
02.2024 - 09.2025
- Processed cash and credit transactions efficiently to ensure accurate financial exchanges.
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Maintained clean and organized checkout area to promote a welcoming environment for customers.
- Handled returns and exchanges by following company policies to ensure customer satisfaction.
- Collaborated with team members to streamline workflows, improving checkout speed during peak hours.
- Trained new cashiers on register operations and customer service standards, fostering a cohesive team environment.
- Monitored inventory levels at the register, alerting management of low stock items for timely replenishment.
- Resolved customer complaints promptly by employing effective communication skills to maintain store reputation.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree -
Ops
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Cash handling
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Filing
- Work prioritization
- Initiative-taking
- Issue handling
- Office administration
- Guest relations
- Meeting scheduling
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Choice Hotels
09.2025 - 03.2026
Cashier
Ocean 13
02.2024 - 09.2025
No Degree -
Ops