Summary
Overview
Work History
Education
Skills
Activities
Certification
Languages
Timeline
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Anmona Das

Philadelphia,PA

Summary

Dedicated customer service professional with two years of experience at Dunkin. Demonstrates strong time management and effective communication skills, consistently delivering exceptional service in fast-paced environments. Proven ability to handle customer inquiries and resolve issues efficiently, contributing to a positive team dynamic.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier Manager

Dunkin Dounts
12.2023 - 08.2024

Cashier Manager

Dunkin Dounts
06.2022 - 11.2023


  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored areas for security issues and safety hazards.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

Bachelor Degree-Arts & Science - Computer Science

Widener University
Chester, PA

Associate Degree - Cybersecurity

Community College of Philadelphia
Philadelphia, PA

High School - Science

West Philadelphia High School
Philadelphia, PA

High School - Science

Viqarunnisa Noon School
Dhaka, Bangladesh
12.2021

Skills

  • Customer service
  • Leadership
  • Friendly environment
  • Strong time management
  • Exceeds in multicultural communication

Activities


  • Vice Volunteer of Viqarunnisa Noon School, 2021
  • Red Crescent President of Viqarunnisa Noon School, 2021
  • West Philadelphia HS Principal’s Honor Roll, 2022
  • Upward Bound Program, 2023
  • Body Positive Awareness Program, 2023
  • Community college dual enrollment, 2023
  • Vice President Of Widener Residence Hall, 2024-Present

Certification

Primary School Certificate

Junior School Certificate

Secondary School Certificate

Higher Secondary School Certificate

Red Crescent Certificate

Upward Bound Program

Body Positive Awarness Certificate

Honor Roll Certificate

Languages

Bengali
Native or Bilingual
Hindi
Full Professional
Nepali
Professional Working
Urdu
Elementary

Timeline

Cashier Manager

Dunkin Dounts
12.2023 - 08.2024

Cashier Manager

Dunkin Dounts
06.2022 - 11.2023

Bachelor Degree-Arts & Science - Computer Science

Widener University

Associate Degree - Cybersecurity

Community College of Philadelphia

High School - Science

West Philadelphia High School

High School - Science

Viqarunnisa Noon School
Anmona Das