ANN CAMPBELL
Oklahoma City,OK
Summary
Professional in behavioral health case management with expertise in advocacy, insurance, and crisis care management. Extensive experience in clinical, community, and system-based care, specializing in crisis intervention, risk assessment, and evidence-based treatment for diverse populations. Proven leadership in call center operations and staff supervision, with a focus on data-driven decision-making and regulatory compliance. Recognized for effective communication and collaboration skills, adept at managing complex cases with professionalism and empathy.
Overview
14
14
years of professional experience
Work History
Supervisor
Vibrant Back-Up Call/Chat Crisis Center, Heartline Oklahoma
Oklahoma City, OK
01.2022 - Current
- Supervised team of Crisis Chat/Call Specialists providing de-escalation support via phone, text, and chat during 5pm–1am shift, ensuring high-quality service delivery and adherence to performance standards.
- Analyzed call center KPIs including in real-time adherence, forecasting accuracy, hourly SLA attainment, and agent performance metrics to optimize staffing, reduce response times, and improve service outcomes.
- Led small to medium projects within Leadership Team to enhance operational efficiency and agent performance while ensuring 100% compliance with laws and confidentiality standards.
LPC Candidate/ Behavioral Consultant
Hands To Guide You
Oklahoma City, OK
01.2019 - 01.2022
- Provided adult, adolescent, child, and family therapy in-office, in-home, via telehealth, and in schools.
- Used evidence-based, patient-centered approaches including Cognitive Behavioral Therapy and Trauma-Focused therapy.
- Worked with diverse populations and assisted with biofeedback therapy using advanced technology.
Licensed Professional Counselor Candidate
Primary Therapeutic Services LLC
Oklahoma City, OK
01.2018 - 01.2021
- Provided individual and family counseling to children, adolescents, and adults under clinical supervision.
- Provided counseling in diverse settings, including offices, client homes, schools, and daycares, to meet clients' unique needs.
- Conducted intakes, diagnosed conditions, and developed personalized evidence-based treatment plans to support clients' mental health goals.
Counselor Division Manager
Oklahoma Workers' Compensation Commission
Oklahoma City, OK
01.2014 - 01.2015
- Managed daily operations for the Counselor Division and Ombudsman Program of the Oklahoma Workers’ Compensation Commission, including policies, procedures, staffing, and call tracking systems; oversaw intake and management of over 15,000 calls to the division.
- Implemented Mediation and Alternative Dispute Resolution programs and ensured a safe, legal work environment.
- Communicated effectively across departments and maintained professional development through training and workshops.
LPC, Clinical Counselor Candidate
Millennium Community Services, LLC
Norman, OK
01.2012 - 01.2014
- Provided individual, family, group, child, adolescent, and couples counseling under supervision.
- Managed a therapy office, supported two Behavioral Health Specialists, and assisted the Physician’s Assistant in the Med Clinic.
- Conducted intakes, made accurate (including dual) diagnoses, created treatment plans, traveled to rural communities, and provided counseling in nursing homes, schools, and juvenile court cases.
Education
Human Relations -
University of Oklahoma
Norman, OK01-2019
Masters in Marriage & - Family Therapy
Southern Nazarene University
Bethany, OK01-2011
Bachelors in Family Studies & - Gerontology
Southern Nazarene University
Bethany, OK01-2008
Skills
- EHR Systems
- HIPAA Compliance
- Hospital Operations
- Medical Billing
- CPT & ICD 10 Coding
- Patient Scheduling
- Milan Medical
- Oracle
- CPR & ADS Certified
- Motivational Interviewing
Clinical Competencies
Individual, Group, and Family Counseling, Cognitive Behavioral Therapy, Crisis Intervention & Crisis Management, Case Management, Intake & Assessment, Addiction & Substance Use Counseling, Autism Spectrum Experience, Behavioral Health, Group Therapy Facilitation, Utilization Management, Social Work–Informed Practice, ASIST Trained
Accomplishments
Lifetime member of PSI CHI International Honor Society in Psychology
Timeline
Supervisor
Vibrant Back-Up Call/Chat Crisis Center, Heartline Oklahoma
01.2022 - Current
LPC Candidate/ Behavioral Consultant
Hands To Guide You
01.2019 - 01.2022
Licensed Professional Counselor Candidate
Primary Therapeutic Services LLC
01.2018 - 01.2021
Counselor Division Manager
Oklahoma Workers' Compensation Commission
01.2014 - 01.2015
LPC, Clinical Counselor Candidate
Millennium Community Services, LLC
01.2012 - 01.2014
Human Relations -
University of Oklahoma
Masters in Marriage & - Family Therapy
Southern Nazarene University
Bachelors in Family Studies & - Gerontology
Southern Nazarene University