Ann Colton
Carlsbad,CA
Summary
Passionate Telephone Triage Nurse with 15 years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Telephonic Nurse Educator
VMS Biomarketing
09.2022 - Current
- Provides expert, clinically relevant, individualized support to those living with chronic conditions. Speak to 25 patients a day.
- Use motivational interviewing techniques to collaborate with members to help address barriers, set goals, and make progress toward their health goals.
- Respond to callers in crisis with deescalation protocols.
- Enhanced patient care by providing accurate telephonic assessments and support.
- Improved patient satisfaction by delivering compassionate and empathetic telephonic nursing services.
- Assisted individuals in navigating complex insurance systems, ensuring they received appropriate coverage for needed treatments or medications.
- Monitored compliance and evaluated effectiveness of home treatment instructions.
Clinical Nurse Educator
Medline Industries
05.2022 - 09.2022
- Responsible for travel up to 90% of the time and territory includes Western part of United States
- Assist with planning and executing major evaluations and conversions of wound care products and supportive medical devices
- Assist with ongoing education both virtual and in-person, and education at home health agencies and wound care centers to assure proper usage of products. This includes PowerPoint presentations, unit in-servicing, attending staff meetings, lunch and learns, dinner programs, competency days, and skills fairs. Education is provided to both nursing and physician staff.
- Collaborated with interdisciplinary teams to ensure consistent patient care and education across various departments.
- Kept current with emerging trends in healthcare education, incorporating new strategies into existing curricula for continuous program improvement.
Registered Nurse
Promontory Home Health- (Company Closed)
02.2022 - 06.2022
- Provide one-on-one care for patients with multiple co-morbidities in their homes and involves wound care, maintaining skin integrity, medication management, hands on care, medication administration, intravenous therapy lines, observing and maintaining patients’ conditions, maintaining accurate records and making physician recommendations.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Managed care from admission to discharge.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Patient Service Liaison, Remote (1 year Contract)
Amplity Health/Novartis Pharmaceuticals
11.2020 - 12.2021
- Conducts patient level education on autoimmune ailments including manufacturer product information (safety, efficacy, dosing, administration, storage), disease state awareness, injection training and clinic specifics protocols at their requests
- Utilizes motivational interviewing skills to empower patients to advocate for their own health needs
- Conducts ongoing patient level education on disease and product administration technique to support safe and appropriate use of therapy
- Works closely with field reimbursement managers, field sales organization, and Hub personnel to ensure timely initiation of therapy and adherence related activities for patients enrolled in Hub program.
Caregiving/Career Break
Self
07.2017 - 11.2020
Tele-health Nurse Navigator
AmerisourceBergen/Lash Group, Remote
08.2016 - 06.2017
- Case manager, covering multiple states in the West Coast region, to help patients through the process of getting started on an injectable Biologic medication for Atopic Dermatitis
- Used motivational interviewing techniques to assist patients with any obstacles regarding getting access to the medication; including insurance coverage, co-pay assistance, Specialty Pharmacy questions and on-going treatment adherence
- Used both intuition and Dermatology expertise, over the phone, to provide patients with the most appropriate responses to their questions and discernment of identifying the most beneficial information for the patients.
Clinical Nurse 2
University of California, Irvine, CA
02.2011 - 06.2016
- Divided time among triage, working directly with patients during clinic appointments and supporting Dermatologists as one of three registered nurses on fast, busy clinic floor
- Assisted with Mohs surgery and facial reconstruction
- Performed treatments at physician’s discretion to address Dermatological conditions; educated patients about requirements for prevention and post treatment care
- Operated Excimer laser for Vitiligo and Psoriasis Patients
- Assisted with Sclerotherapy and Endovenous Ablation of varicose veins
- Lead/operated aesthetic lasers such as Radiofrequency, Coolsculpting, Fractionated Lasers, IPL, Laser Hair Removal, and Ultrasound technologies
- Lead patch testing clinic which included photopatch testing, educating patients, and maintaining and applying allergans.
- Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
- Participated in quality improvement initiatives to improve patient care outcomes.
- Educated patients and families to increase understanding of condition and best ways to manage.
- Administered medications and treatments to manage patient's condition.
- Maintained accurate and comprehensive patient records in line with regulatory standards.
- Utilized evidence-based practice to assess and provide care for patients.
- Demonstrated knowledge of technical procedures and proper equipment use.
- Stayed current with health system initiatives and incorporated evidence-based practice and research into care routine.
- Monitored patients, evaluated results, and recommended further courses of treatment to quickly improve patient outcomes.
- Provided wound care to promote healing and prevent infection.
- Streamlined workflow processes, improving overall efficiency within the unit.
- Mentored new nursing staff, fostering professional growth and team building within the unit.
- Developed strong rapport with patients and families, promoting open communication channels for effective collaboration in treatment plans.
- Facilitated and attended interdisciplinary meetings to discuss patient care.
Triage Nurse
Northwestern Medicine, Chicago, Illinois
12.2007 - 11.2010
- Served as nursing resource for two Dermatology Departments: Northwestern Medical Faculty Foundation and Northwestern Memorial Physician Group
- Assisted with surgical procedures; Prepared patients prior to surgeries, explaining what to expect regarding length of procedure, incision care, and what situations to avoid during healing process
- Administered numbing agents and managed wound care
- Communicated with insurance companies to discuss coverage and required Medicare documentation; offered justification for Dermatology procedures.
- Responsible for the implementation and for the direct execution and documentation of clinical research protocol procedures and maintaining compliance with all applicable institutional, state and federal regulations. Other duties include performing regulatory and IRB functions such as reporting adverse events, report submission, etc., and assistance with research budget preparation and maintenance of accurate accounting records.
- Assisted in weekly patch clinics
- Write and coordinate development of nursing protocols
- Functioned as primary coordinator in tandem with Fellows on various clinical studies; recruited patient participants from among dermatology clinic patients
- Handled participant consenting procedures and described machinery and its functions to study participants; managed and maintained equipment, including uploading and downloading photos from three cameras
- Led dermatology workshop with Dr
- Peter Lio at AAD Summer Academy 2009, providing nurse’s perspective and explaining functionality and benefits of imaging and photography to over 200 physicians.
Medical/Surgical – Registered Nurse
William Beaumont Hospital, Royal Oak, Michigan
01.2005 - 01.2007
- Cared for patients in 60-bed unit that included emergency room step-down unit, telemetry, and postoperative care
- Amassed general nursing skills, working with Foley catheters, Nasogastric tubes, IVs, blood products, sutures, and staples
- Monitored patients with pressure wounds, stroke symptoms, and gastrointestinal surgeries, overseeing up to 12 patients on night shift and up to six during daytime
- Supervised and guided medical assistants, aides, and respiratory assistants, assigning tasks and providing direction
- Offered physical and psychological support to patients and their families and friends; provided discharge education such as how to care for catheters and wounds and how medication should be administered
- Worked with cardiac and EKG leads on telemetry unit
- Gained confidence in starting IV lines, treating wounds, and assessing patients.
- Managed patient care by providing comprehensive assessments, planning interventions, and evaluating outcomes for medical-surgical patients.
- Reduced complications with thorough patient education on post-operative care and medication administration.
- Provided emotional support to patients and their families during critical moments, easing anxieties and fostering trust.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
Education
B.S.N - Nursing
Madonna University
01.2005
B.S. - Health Science
Grand Valley State University
01.2003
Skills
- HIPAA compliance
- Decision making
- Customer service
- Conflict resolution
Certification
- Registered Nurse, California, 08/2022
- Licensed Esthetician, California, 03/2024
Awards And Affiliations
- Nominee for Northwestern Administrative and Service Award for developing new clinic and ensuring consistent nursing coverage
- Madonna School of Nursing Humanitarian Award
Timeline
Telephonic Nurse Educator
VMS Biomarketing
09.2022 - Current
Clinical Nurse Educator
Medline Industries
05.2022 - 09.2022
Registered Nurse
Promontory Home Health- (Company Closed)
02.2022 - 06.2022
Patient Service Liaison, Remote (1 year Contract)
Amplity Health/Novartis Pharmaceuticals
11.2020 - 12.2021
Caregiving/Career Break
Self
07.2017 - 11.2020
Tele-health Nurse Navigator
AmerisourceBergen/Lash Group, Remote
08.2016 - 06.2017
Clinical Nurse 2
University of California, Irvine, CA
02.2011 - 06.2016
Triage Nurse
Northwestern Medicine, Chicago, Illinois
12.2007 - 11.2010
Medical/Surgical – Registered Nurse
William Beaumont Hospital, Royal Oak, Michigan
01.2005 - 01.2007
B.S.N - Nursing
Madonna University
B.S. - Health Science
Grand Valley State University
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