Front Desk Receptionist
Little River Inn
08.2024 - Current
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Greeted and assisted guests, ensuring a welcoming environment and addressing inquiries promptly.
- Managed multi-line phone system, routing calls efficiently to appropriate departments.
- Coordinated room reservations using property management software, optimizing occupancy rates.
- Processed check-ins and check-outs, maintaining accuracy in guest accounts and billing procedures.
- Resolved guest complaints with professionalism, fostering positive relationships and repeat visits.
- Oversaw inventory of office supplies and amenities, ensuring adequate stock levels for uninterrupted service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.