Ann Sautner
Vancouver,WA
Summary
Proactive Front Desk Receptionist and Customer Service Representative with extensive experience in managing high-stress situations and enhancing customer satisfaction. Skilled in scheduling, cash handling, and maintaining welcoming environments. Brings a strong ability to address customer concerns promptly and provide accurate information to create positive client experiences.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Lexidog Boutique & Social Club
02.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
Pro Clean
03.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating the Portland Airport, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Cashier/Sales Associate
Event Network
02.2015 - 09.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
Bachelor of Arts - Liberal Arts And General Studies
University of Portland
Portland, OR05.1979
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
Timeline
Front Desk Receptionist
Lexidog Boutique & Social Club
02.2021 - Current
Customer Service Representative
Pro Clean
03.2018 - 03.2020
Customer Service Cashier/Sales Associate
Event Network
02.2015 - 09.2018
Bachelor of Arts - Liberal Arts And General Studies
University of Portland
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