Ann Sherfey
Elizabethton,TN
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash management at Dairy Queen Grill & Chill. Proven ability to enhance customer satisfaction through effective conflict resolution and team collaboration. Skilled in POS system operations, ensuring accurate transactions and fostering a welcoming environment for all patrons.
Overview
20
20
years of professional experience
Work History
Cashier
Elk Park Mini Market
Elk Park, NC
11.2020 - Current
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing excellent service and support.
- Handled cash management, including balancing cash drawer at end of shifts.
Team Leader Manager
Dairy Queen Grill & Chill
Johnson City, TN
03.2015 - 04.2022
- Oversaw daily operations to uphold quality standards and enhance customer satisfaction.
- Facilitated training and mentorship for team members on service protocols and operational efficiencies.
- Streamlined staff scheduling to enhance labor cost efficiency and uphold service standards.
- Implemented and optimized inventory management processes to enhance supply chain efficiency.
- Evaluated customer feedback to implement menu enhancements and elevate guest satisfaction.
- Spearheaded initiatives to enhance sales through strategic promotional campaigns and upselling techniques.
- Addressed customer service issues by implementing immediate solutions to enhance customer confidence.
- Optimized team productivity through implementation of efficient workflow processes and establishment of clear performance expectations.
Receptionist
Medical Care Pllc
Elizabethton, TN
07.2016 - 06.2020
- Facilitated communication between patients and medical staff to optimize service delivery.
- Oversaw maintenance of accurate patient records while ensuring adherence to privacy regulations.
- Optimized front desk procedures to enhance operational efficiency.
- Addressed patient inquiries with efficiency, enhancing overall satisfaction and loyalty.
- Directed daily office operations to foster a professional and welcoming atmosphere for patients.
- Welcomed incoming visitors and customers with professionalism, ensuring a positive first impression.
- Scheduled and confirmed appointments while maintaining clear communication with clients.
- Managed incoming calls by promptly answering and directing them to appropriate offices.
- Maintained cleanliness and organization of reception area to ensure a welcoming environment for visitors.
- Addressed and resolved customer issues and complaints with a focus on satisfaction.
- Executed cash transaction processes and ensured accurate maintenance of sales and payment records.
- Addressed inquiries from callers to provide accurate information and support.
- Oversaw organization of reception area, ensuring updated materials fostered a welcoming environment for visitors.
- Managed central telephone system operations and efficiently directed incoming calls.
- Enhanced office efficiency by executing clerical tasks including data entry, photocopying, scanning, and faxing documents.
- Facilitated client communication via email, telephone, and postal mail.
Team Leader Manager
Chic-Fil-A
Johnson City, TN
09.2011 - 04.2017
- Supervised daily operations to ensure adherence to quality standards and customer satisfaction.
- Trained and mentored team members on service protocols and operational efficiencies.
- Coordinated staff schedules to optimize labor costs while maintaining service levels.
- Implemented inventory management processes to reduce waste and improve supply chain efficiency.
Warranty Administrator
Vero Beach Mazda Nissian and Mitsubishi
Vero Beach, FL
02.2011 - 05.2013
- Process warranty claims efficiently, ensuring compliance with company policies and manufacturer guidelines.
- Coordinate communication between customers, service departments, and manufacturers to resolve warranty issues.
- Maintain accurate records of warranty claims and repairs in integrated management systems.
- Analyze warranty data to identify trends and recommend improvements for customer satisfaction.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
Warranty Administrator
Lianus GMC
Vero Beach, FL
05.2006 - 11.2008
- Streamlined warranty claims processing to ensure adherence to company policies and manufacturer guidelines.
- Facilitated communication between customer service departments and manufacturers to resolve warranty issues.
- Oversaw maintenance of accurate records for warranty claims and repairs within integrated management systems.
- Evaluated warranty data to uncover trends and propose enhancements.
- Executed process enhancements to optimize claim processing efficiency.
- Spearheaded initiatives to enhance documentation accuracy, minimizing disputes with manufacturers.
- Ensured high accuracy in claim submissions, significantly reducing rejections from incorrect information or incomplete documentation.
- Oversaw comprehensive record-keeping of warranty claims to ensure precise documentation and prompt submissions.
- Evaluated warranty repair orders to ensure accuracy and legibility, minimizing processing delays.
- Facilitated submission of supporting documents to meet manufacturer and distributor criteria.
- Partnered with service technicians to diagnose vehicle issues and identify warrantable repairs.
- Oversaw monitoring of factory recalls and announcements to ensure compliance with industry standards.
- Monitored updates on manufacturer warranties and informed service department staff of relevant changes.
- Executed claim paperwork processing and conducted follow-ups on missing information to ensure completion.
Education
Graduate Certificate - Medical Billing And Coding
Ross Medical Education Center
Johnson City, TN05-2016
High School Diploma -
Fort Pierce Westwood High School
Fort Pierce Fl06-1988
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Cash management
Cash register systems
Cash handling expertise
Payment processing
Product restocking
Conflict resolution
Product knowledge
Refunds and exchanges
Merchandise restocking
Cash drawer balancing
POS system operations
Payment collection
Refund handling
Timeline
Cashier
Elk Park Mini Market
11.2020 - Current
Receptionist
Medical Care Pllc
07.2016 - 06.2020
Team Leader Manager
Dairy Queen Grill & Chill
03.2015 - 04.2022
Team Leader Manager
Chic-Fil-A
09.2011 - 04.2017
Warranty Administrator
Vero Beach Mazda Nissian and Mitsubishi
02.2011 - 05.2013
Warranty Administrator
Lianus GMC
05.2006 - 11.2008
Graduate Certificate - Medical Billing And Coding
Ross Medical Education Center
High School Diploma -
Fort Pierce Westwood High School