Ann Spruill
Norfolk,Virginia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Senior Team Specialist
CVS/Caremark
11.2020 - Current
- Member-oriented mindset with a passion for delivering exceptional service.
- Strong problem-solving abilities and the ability to think quickly on your feet.
- Empathetic, patient, and able to handle difficult situations with composure.
- Escalated calls
- Assist fellow co-workers so member can have a positive experience.
Nursing Care Partner/Unit Secretary
Childrens Hospital Of The Kings Daughters
01.2005 - 10.2020
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Certified Nursing Assistant
Saint Mary's Infant Home
01.2004 - 01.2005
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Nursing Care Partner
Children's Hospital Of The Kings Daughters
01.2003 - 01.2004
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
- Collaborated on evaluation of care plan outcomes, implementing or adjusting interventions accordingly.
Debt Collection Operator
Portfolio Recovery Associates
01.2002 - 01.2003
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained consistently high success rate of collecting on overdue accounts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
Nursing Care Partner
Norfolk General Hospital
01.2000 - 01.2002
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
- Collaborated on evaluation of care plan outcomes, implementing or adjusting interventions accordingly.
Certified Nursing Assistant
National Nurses
01.1997 - 01.2000
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
VA Bch Healthcare And Rehab
01.1995 - 01.1997
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Lyn Shores Manor
01.1993 - 01.1995
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Certificate - Computer Support Specialist
Tidewater Tech
Norfolk, VA01.2002
Certificate - Nursing Assistant
Madison Career Center
Norfolk, Virginia01.1993
High School Diploma -
Norview High School
Norfolk Virginia06.1982
Skills
- HIPAA Guidelines
- Service Quality
- Role Playing
- Status Updates
- Problem Resolution
- Team Support
Timeline
Senior Team Specialist
CVS/Caremark
11.2020 - Current
Nursing Care Partner/Unit Secretary
Childrens Hospital Of The Kings Daughters
01.2005 - 10.2020
Certified Nursing Assistant
Saint Mary's Infant Home
01.2004 - 01.2005
Nursing Care Partner
Children's Hospital Of The Kings Daughters
01.2003 - 01.2004
Debt Collection Operator
Portfolio Recovery Associates
01.2002 - 01.2003
Nursing Care Partner
Norfolk General Hospital
01.2000 - 01.2002
Certified Nursing Assistant
National Nurses
01.1997 - 01.2000
Certified Nursing Assistant
VA Bch Healthcare And Rehab
01.1995 - 01.1997
Certified Nursing Assistant
Lyn Shores Manor
01.1993 - 01.1995
Certificate - Computer Support Specialist
Tidewater Tech
Certificate - Nursing Assistant
Madison Career Center
High School Diploma -
Norview High School