Ann Toellner
Hampton,Arkansas
Summary
Dynamic Training Specialist with a proven track record at Willis Knighton Medical Center, skilled in training program development and employee development. Adept at analyzing training needs while fostering a supportive learning environment through effective communication and empathy.
Overview
17
17
years of professional experience
Work History
Training Specialist
Willis Knighton Medical Center
05.2024 - Current
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Prepared videos for online and remote instruction.
- Conducted orientation sessions to photograph and badge new employees.
- Proctored exams.
- Organized and processed incoming students for clinicals in hospital.
Reimbursement Specialist
Willis Knighton Medical Center
09.2022 - 06.2023
- Maintained comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Maintained patient confidentiality by adhering to strict HIPAA guidelines when handling sensitive information.
- Ensured timely payment of claims by promptly addressing and resolving any discrepancies or issues with insurance providers.
- Streamlined reimbursement processes by implementing efficient filing and tracking systems.
- Created documents in accordance with payer guidelines and submitted to appropriate parties.
- Monitored and documented accounts receivable trends and account-specific profitability.
Direct Care Worker
St. Matthews Direct Care
01.2018 - 06.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
Cataloger/Library Assistant
Bossier Parish Library History Center
08.2008 - 04.2022
- Participated in professional development opportunities to stay current on industry trends and best practices.
- Developed comprehensive subject headings for improved search functionality and user experience.
- Adapted quickly to changing workflows and priorities, maintaining high-quality work under tight deadlines.
- Reduced processing time for newly acquired materials through diligent application of established cataloging standards.
- Provided reference assistance to patrons using both print and electronic resources, enabling them to locate desired materials quickly.
Education
Bachelor of Arts - Liberal Arts
Louisiana State University Shreveport
Shreveport, LA12-2010
Skills
- Learning management systems
- E-learning platforms
- Training program development
- Training program design
- Blended learning
- Employee development
Timeline
Training Specialist
Willis Knighton Medical Center
05.2024 - Current
Reimbursement Specialist
Willis Knighton Medical Center
09.2022 - 06.2023
Direct Care Worker
St. Matthews Direct Care
01.2018 - 06.2023
Cataloger/Library Assistant
Bossier Parish Library History Center
08.2008 - 04.2022
Bachelor of Arts - Liberal Arts
Louisiana State University Shreveport
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