Summary
Overview
Work History
Education
Skills
Timeline
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Ann Townsend

Lee's Summit,MO

Summary

Dynamic professional with a robust background in patient scheduling and client relations. Known for exceptional communication and a client-focused approach, driving improvements in patient experience and organizational success. Self-motivated and dependable while achieving high performance with minimal supervision.

Overview

14
14
years of professional experience

Work History

Patient Scheduling/Registration Representative

The University of Kansas Health System
Kansas City, KS
12.2019 - Current
  • Schedule patient provider appointments, laboratory services, radiology scans, surgical procedures and/or ancillary services using Epic Cadence
  • Patient registration including confirming accurate patient demographics, validation and verification of insurance, pre-certification of radiology scans.
  • Accountable for achieving organizational targets related to patient experience, people sustainability and operational excellence.
  • Coordinated with clinical departments to schedule appointments, confirm availability, and communicate any changes to patients.
  • Provide courteous, timely responses to scheduling patients via electronic patient portal (MyChart) and Artera text messaging platform.

Biomedical Database Coordinator

Olathe Medical Center
Olathe, KS
11.2018 - 11.2020
  • Schedule and document quarterly, semi-annual and annual medical equipment calibrations and maintenance with external vendors.
  • Ordering/restocking inventory necessary for proper maintenance and repair of on-site medical equipment.
  • Assist Biomedical Engineers with system and level verification and validation testing.
  • Review technical literature and compliance documentation referenced by Biomedical Engineers.

Account Manager

All Points Inc/TMS
Kansas City, MO
10.2011 - 11.2018
  • Provided and exemplary level of service to clients to both maintain and extend the relationships for future business endeavors.
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
  • Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
  • Trained junior staff on best practices in account management and customer service techniques.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Education

Bachelor of Science -

UCM
Warrensburg

Skills

  • Excellent communication
  • Positive learning process
  • Time management skills
  • Daily operations managements
  • Results-oriented
  • Client-focused
  • File/record maintenance
  • Reports generation and analysis

Timeline

Patient Scheduling/Registration Representative

The University of Kansas Health System
12.2019 - Current

Biomedical Database Coordinator

Olathe Medical Center
11.2018 - 11.2020

Account Manager

All Points Inc/TMS
10.2011 - 11.2018

Bachelor of Science -

UCM

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Ann Townsend