Anna Ayala
Fresno,CA
Summary
Detail-oriented professional with experience in customer service and community outreach. Skilled in effective communication and problem resolution, enhancing customer understanding of complex tax regulations. Committed to improving community engagement through well-coordinated partnerships.
Overview
5
5
years of professional experience
Work History
Outreach Specialist
Big Brother Big Sister
Fresno, CA
09.2024 - Current
- Served through AmeriCorps's program to provide disaster relief.
- Maintained detailed records of all outreach activities including event planning documents, budget reports, evaluation summaries for continuous improvement.
- Coordinated partnerships with local organizations to foster collaboration and resource sharing.
- Strengthened partnerships with local businesses and nonprofits to support mutually beneficial initiatives.
IHSS Care Provider
IHSS Fresno County
Fresno, CA
09.2024 - Current
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, mobility, and meal preparation to enhance quality of life.
- Collaborated with healthcare professionals to develop tailored care plans for individual needs.
- Monitored client health status, documenting changes and communicating with family members effectively.
Customer Service Representative
Internal Revenue Service, IRS
Fresno, CA
06.2024 - 09.2025
- Assisted customers with inquiries regarding tax filings and refund statuses.
- Resolved issues efficiently using IRS systems and databases for accurate information retrieval.
- Provided clear explanations of tax regulations and procedures to enhance customer understanding.
- Collaborated with team members to share knowledge and improve taxpayer experience.
Outreach Specialist
Education and Leadership Foundation
Fresno, CA
08.2023 - 06.2024
- Served through AmeriCorps program providing disaster preparedness relief.
- Coordinated outreach initiatives to engage community members in service projects.
- Assisted in developing promotional materials to increase program awareness and participation.
- Collaborated with local organizations to identify partnership opportunities and enhance outreach efforts.
- Conducted workshops to educate participants on available resources and services provided by AmeriCorps.
- Displayed disaster preparedness presentations for community based programs.
Cook
Fresno Economic Opportunity Commission
Fresno, CA
11.2020 - 08.2023
- Prepared nutritious meals in accordance with dietary guidelines and resident preferences.
- Managed food inventory, ensuring freshness and compliance with safety standards.
- Collaborated with nutritionists to develop balanced meal plans for special diets.
- Implemented quality control measures to maintain high food presentation standards.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
Education
High School Diploma -
Golden West High School
Visalia, CACertificate - Medical Billing And Coding
Fresno Pacific University
Fresno, CA03-2025
Skills
- CPR Certified
- First Aid and AED Certified
- Customer service
- Crisis management
- Community relations
- Community engagement
- Compassionate caregiving
- Meal preparation
Timeline
Outreach Specialist
Big Brother Big Sister
09.2024 - Current
IHSS Care Provider
IHSS Fresno County
09.2024 - Current
Customer Service Representative
Internal Revenue Service, IRS
06.2024 - 09.2025
Outreach Specialist
Education and Leadership Foundation
08.2023 - 06.2024
Cook
Fresno Economic Opportunity Commission
11.2020 - 08.2023
High School Diploma -
Golden West High School
Certificate - Medical Billing And Coding
Fresno Pacific University