Summary
Overview
Work History
Education
Skills
Timeline
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Anna Bolton

Lexington,KY

Summary

Experienced with medical billing procedures and insurance claim management. Utilizes billing software to streamline processes and ensure accuracy. Knowledge of healthcare regulations and confidentiality best practices.

Overview

8
8
years of professional experience

Work History

Dental Receptionist

Leestown Dental Center
06.2022 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.

Customer Service Representative

UnitedHealth Group
07.2017 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Education

High School Diploma -

Mercy Academy
Louisville, KY

Associate of Science - Medical Assistant

Sullivan University
Lexington, KY

Skills

  • Patient scheduling
  • Insurance verification
  • Electronic health records
  • Medical billing
  • Data entry
  • Customer service
  • Communication skills
  • Time management
  • Problem solving
  • Professionalism
  • Attention to detail
  • Incoming call reception
  • Payment processing
  • Insurance billing
  • Front office management

Timeline

Dental Receptionist

Leestown Dental Center
06.2022 - Current

Customer Service Representative

UnitedHealth Group
07.2017 - 08.2021

High School Diploma -

Mercy Academy

Associate of Science - Medical Assistant

Sullivan University

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Anna Bolton