Anna Bruning
Coyle
Summary
Dedicated Insurance Verification Specialist with a proven track record at Pain and Sleep Institute of Oklahoma, excelling in claims management and customer service. Expertly ensured timely insurance verifications and enhanced claim processing efficiency, while fostering trust through empathetic communication. Dependable team player, adept at navigating high-pressure environments to achieve optimal patient outcomes.
Overview
8
8
years of professional experience
Work History
Insurance Verification Specialist
Pain and Sleep Institute of Oklahoma
04.2020 - 07.2023
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Insurance Verification Specialist
Physical Medicine of Oklahoma - Dr. Richard Leavit
02.2019 - 02.2020
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
Patient Service Representative
INTEGRIS Health Edmond
01.2015 - 01.2019
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Epic to schedule appointments.
Education
Certified Nursing Assistant - Nursing
OSU OKC
Oklahoma City, OK04.2015
HS Diploma -
Edmond North High School
Edmond, OK05.2010
Skills
- Account management
- Claims management
- Customer service
- Client relations
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Dependable and responsible
- Calm under pressure
- Verbal communication
Timeline
Insurance Verification Specialist
Pain and Sleep Institute of Oklahoma
04.2020 - 07.2023
Insurance Verification Specialist
Physical Medicine of Oklahoma - Dr. Richard Leavit
02.2019 - 02.2020
Patient Service Representative
INTEGRIS Health Edmond
01.2015 - 01.2019
Certified Nursing Assistant - Nursing
OSU OKC
HS Diploma -
Edmond North High School
Similar Profiles
Abby HibbsAbby Hibbs
Durable Medical Equipment Lead at Oklahoma Sleep InstituteDurable Medical Equipment Lead at Oklahoma Sleep Institute
Mika GibsonMika Gibson
Director of Operations at Oklahoma Sleep InstituteDirector of Operations at Oklahoma Sleep Institute
Cassandra HammCassandra Hamm
Referral Specialist at Oklahoma Sleep InstituteReferral Specialist at Oklahoma Sleep Institute
JONATHAN K. HILLJONATHAN K. HILL
Service Technician at A&B Crane ServicesService Technician at A&B Crane Services
Margarita CaceresMargarita Caceres
Medical Insurance Biller /Insurance Verification Specialist at Surgery PartnersMedical Insurance Biller /Insurance Verification Specialist at Surgery Partners