Anna Brush
East Lansing
Summary
Enthusiastic associate excelling in customer service and teamwork. Demonstrated ability to manage high-stress situations while maintaining a calm demeanor. Ready to apply a goal-oriented mindset to improve customer interactions and support business objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Caruso Caruso
2023.11 - Current
- Maintained knowledge of current promotions to effectively upsell products.
- Assisted customers with product selection, enhancing overall shopping experience.
- Collaborated with team members to ensure store organization and cleanliness standards.
- Trained new associates on sales techniques and company policies to boost team performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Server
Lou and Harry's Bar
2025.10 - 2026.01
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction and repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Implemented process improvements that streamlined service flow during peak hours.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Private Nanny
Family Employer
2025.04 - 2025.08
- Supervised daily activities, ensuring safety and well-being of children in care.
- Coordinated meal preparation, adhering to dietary restrictions and preferences of children.
- Managed schedules for school, extracurricular activities, and playdates to optimize time management.
- Provided emotional support and guidance, promoting positive behavior and conflict resolution skills.
- Maintained clear communication with parents regarding children's progress and any concerns.
- Implemented routines that enhanced structure and stability in children's daily lives.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Implemented daily routines for optimal child development and created a structured environment.
Education
High School Diploma -
Shrine Catholic High School
Royal Oak, MI05.2028
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Relationship building
- Outgoing personality
Certification
- Certified Nanny/Babysitter, Beaumont - 2022
Timeline
Server
Lou and Harry's Bar
2025.10 - 2026.01
Private Nanny
Family Employer
2025.04 - 2025.08
Sales Associate
Caruso Caruso
2023.11 - Current
High School Diploma -
Shrine Catholic High School