Anna Cargile

• Greeted patients and visitors, creating welcoming environment.
• Managed appointment scheduling using electronic health record system.
• Assisted patients with insurance verification and paperwork completion.
• Maintained organized front desk area to enhance operational efficiency.
• Responded promptly to inquiries via phone and email, ensuring clear communication.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.

Worked single medical record request. Verify insurance and enter patient copays. Have access to insurance websites, Palmetto, UHC, Avality, Cigna. Worked with Nextech, promptly, Practice +, and Advanced MD.

• Trained new receptionists on office procedures and software systems.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Organized and maintained files and records to ensure up-to-date documentation.
• Maintained strict confidentiality of sensitive information, upholding privacy standards.
• Confirmed appointments, communicated with clients, and updated client records.
• Collected Type payments, processed transactions and updated relevant records.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Managed appointment scheduling using electronic health record system.
• Responded promptly to inquiries via phone and email, ensuring clear communication.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

• Processed patient admissions and registrations with accuracy and efficiency.
• Verified insurance information to ensure seamless billing and compliance.
• Utilized electronic health record systems to maintain accurate patient data.
• Assisted patients in completing necessary forms and documentation.
• Resolved patient inquiries regarding registration processes promptly.
• Strengthened the efficiency of ER operations by maintaining updated knowledge on changes in healthcare regulations, insurance policies, and hospital procedures.
• Expedited admission process for critical cases by promptly obtaining necessary authorizations from insurance providers.
• Increased accuracy of billing statements by diligently collecting and inputting copayments, deductibles, and other relevant fees.
• Assisted in the training of new ER Registration Clerks by sharing best practices, offering guidance on hospital procedures, and serving as a role model for exceptional customer service.
• Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations and hospital policies.
• Managed multiple responsibilities simultaneously while maintaining keen attention to detail in a fast-paced emergency room setting.
• Obtained payments from patients and scanned identification and insurance cards.

• Greeted patients and visitors, creating welcoming environment.
• Managed appointment scheduling using electronic health record system.
• Assisted patients with insurance verification and paperwork completion.
• Maintained organized front desk area to enhance operational efficiency.
• Responded promptly to inquiries via phone and email, ensuring clear communication.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.