Anna Carlson
Kernersville,NC
Summary
Professional with strong foundation in hospitality and entertainment, well-prepared for dynamic role. Demonstrates proven ability to deliver exceptional guest experiences and adapt to diverse environments. Known for effective teamwork, flexibility, and results-driven approach. Skills include customer service, communication, problem-solving, and time management.
Overview
6
6
years of professional experience
Work History
Disney College Program Intern
Walt Disney World Resort
08.2024 - 02.2025
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Collaborated with team members to maintain cleanliness and organization of various areas within the park.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Camp Counselor
Camp Merriwood, Dave Key
05.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
LifeGuard, Supervisor, Aquatics Trainer
Brittani Donley
04.2019 - 09.2023
- Scheduled lifeguards to provide adequate coverage of pool areas during operating hours.
- Improved staff performance through regular training sessions and skill assessments.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
- Conducted regular audits of lifeguard certifications, guaranteeing compliance with industry standards and regulations.
- Enhanced swimmer safety by diligently supervising lifeguard team and enforcing pool rules.
Education
High School Diploma -
Gospel Light
Walkertown, NCHospitality Management And Tourism
University of North Carolina Greensboro
Greensboro, NC05-2026
Skills
- Strong teamwork
- Goal oriented
- Team leadership
- Lifeguard certification
- Planning and coordination
- CPR and AED training
- Group leadership
Certified Lifeguard Instructor
I have had a valid Ellis trainer licenses since 2022. I have interviewed, trained, scheduled and helped with the hiring process of lifeguards ever since.
Timeline
Disney College Program Intern
Walt Disney World Resort
08.2024 - 02.2025
Camp Counselor
Camp Merriwood, Dave Key
05.2024 - 08.2024
LifeGuard, Supervisor, Aquatics Trainer
Brittani Donley
04.2019 - 09.2023
High School Diploma -
Gospel Light
Hospitality Management And Tourism
University of North Carolina Greensboro