Anna Cozzie
Sacramento,CA
Summary
Agile and adaptable staff leader with stellar work history, and motivational approach. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement, satisfaction and consistently looking to learn and excel my knowledge and capabilities.
Overview
4
4
years of professional experience
Work History
Manager's Assistant
Rite Aid
12.2021 - 04.2024
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Utilized [Software] to create and edit correspondence, documents, and materials.
Warehouse Package Handler
Target distribution
10.2020 - 01.2021
Barista
Marriott/Starbucks
11.2019 - 05.2020
Education
Skills
- Shared detailed information regarding product options to help customers make informed decisions
- Delivered exceptional customer service by directing the customer experience from greeting to product selection and purchase
- Answered questions and informed customers of current sales and promotions
- Helped train new baristas by educating them on new drinks and operation of the POS system
- Addressed customer concerns with refinement and professionalism
- Consulted with customers to determine the best method to resolve service and any billing issues
- Applied adept problem solving and interpersonal skills to resolve challenging problems
- Managed challenging rushes of numerous customers daily with efficiency and tact
- Protected store assets and facilities by complying with company policies and procedures
- Consistently putting in effort in company's expectation to help keep productivity and meet challenging production goals
- Managed the POS system, including processing sales and returns
- Assisted company and clients, including resolving issues and managing customer relations
- Developed knowledge upon a safe and sanitary environment for the customers and employees using sprayers and cleaning solutions to thoroughly clean public areas
- Inspected and precisely packaged outgoing shipments to maintain effective quality assurance standards
- Multitask during high volumes of customers and efficiently fulfill every need of the customers orders
Timeline
Manager's Assistant
Rite Aid
12.2021 - 04.2024
Warehouse Package Handler
Target distribution
10.2020 - 01.2021
Barista
Marriott/Starbucks
11.2019 - 05.2020