Anna De La Rosa
San Antonio,TX
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
25
25
years of professional experience
Work History
Medical Receptionist
Alamo Area Resource Center
04.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Insurance Specialist
San Antonio Gastroenterology Endoscopy Center
06.2000 - 09.2012
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Education
No Degree - Medical Secretary
San Antonio College of Medical And Dental
San Antonio, TX06-1986
High School Diploma -
South San Antonio High School
San Antonio, TX05-1984
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Insurance verification
- Payment collection
- Referral verification
- Insurance claims
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Alamo Area Resource Center
04.2023 - Current
Insurance Specialist
San Antonio Gastroenterology Endoscopy Center
06.2000 - 09.2012
No Degree - Medical Secretary
San Antonio College of Medical And Dental
High School Diploma -
South San Antonio High School
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