Anna DiMaio
Newburgh,IN
Summary
Dynamic, results-oriented professional with a proven track record of enhancing profitability and customer satisfaction at Controlling Chaos. Expertise in complaint resolution and operational streamlining, leveraging targeted networking to expand client reach. A strong commitment to maintaining high standards has driven significant outcomes through effective marketing and operational strategies.
Overview
7
7
years of professional experience
Work History
Small Business Owner
Controlling Chaos
Evansville, USA
02.2020 - Current
- Achieved higher profits with efficient marketing efforts and building lasting customer loyalty.
- Streamlined operations of a successful small business, guaranteeing effectiveness and high standards.
- Designed strategies to ensure profitability through detailed tracking.
- Enhanced sales prospects by expanding client reach with targeted networking.
Repack Supervisor
Vitro Flat Glass
03.2019 - 06.2020
- Handled surplus tasks during peak workloads to ensure timely completion.
- Maintained accurate documentation of production information.
- Enhanced procedures to minimize time taken for project finishes.
Customer Service Representative
Charitable Resource Foundation
Evansville, IN
12.2017 - 03.2019
- Fostered customer loyalty by offering individualized assistance.
- Elevated support standards and client service by foreseeing requirements and offering exceptional assistance.
- Maintained active engagement with callers, verified information accuracy and managed caller frustration.
- Handled complaints effectively, leading to increased customer happiness.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Evansville, IN05.2023
Skills
- Email management
- Language proficiency
- Assertiveness
- Complaint resolution
- Courteous demeanor
- Multitasking and organization
- Professional telephone demeanor
- Typing 37 wpm
- Data entry
- Computer proficiency
Websites
Timeline
Small Business Owner
Controlling Chaos
02.2020 - Current
Repack Supervisor
Vitro Flat Glass
03.2019 - 06.2020
Customer Service Representative
Charitable Resource Foundation
12.2017 - 03.2019
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana