Stephanie Atchley
Gallatin,TN
Summary
Dynamic professional with a proven track record at Christie Cookie Co., specializing in enhancing customer satisfaction and managing complex projects. Expertise in email management and call center operations, recognized for punctuality and reliability. Proficient in AS400 and Salesforce, contributing to improved data integrity and customer service efficiency. Career ambitions include leveraging these skills to drive operational excellence in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
Small Business Owner
Southern Art-N-Soul
Gallatin, TN
01.2019 - Current
- *For fun on the side.*
- Researched current trends in the crafting industry and created products to keep up with customer demand.
- Created one-of-a-kind handcrafted items from a variety of materials including wood, metal, fabric and paper.
- Selected crafting materials based on strength, size, malleability, color, texture and other characteristics.
- Managed multiple art projects simultaneously, ensuring timely completion and delivery.
Customer Service Representative
Christie Cookie Co.
Nashville, TN
10.2019 - 01.2025
- *Note: Seasonal*
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted customers with product selection, order placement, billing inquiries, and technical support issues.
- Answered customer inquiries and addressed customer complaints in a timely manner.
- Managed customer accounts, including order entry, invoicing, and follow-up services.
- Assisted the sales team with order entry into the system, ensuring accuracy and data integrity.
- I took orders over the phone using AS400.
- Utilized data entry skills by entering orders into AS400 using order forms sent in by customers.
- Answered customer questions and complaints by telephone and email.
- Salesforce (2024)
Representative Payee
Mental Health Cooperative
Nashville, TN
02.2017 - 09.2019
- Organized paperwork for filing and record keeping purposes.
- Received Social Security Disability checks for consumers.
- Paid all bills submitted to the Payee Office by the consumer.
- Dispersed remaining funds through weekly, biweekly, or monthly checks.
- Filed all necessary documents and kept them on file per Social Security Administration requirements.
Customer Service Representative
Christie Cookie Co
Nashville, TN
10.2015 - 02.2017
- *Note: Seasonal*
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed positive relationships with customers through friendly interactions.
- Updated system with order specifics and customer details, preferences, and billing information.
- I took orders over the phone using AS400.
- Entered orders in AS400 using order forms sent in by customers.
- Answered emails.
Cashier/Customer Service Cashier
Mapco Express
Gallatin, TN
07.2010 - 03.2013
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Verified customer age requirement for alcohol or tobacco purchases.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Used suggestive selling techniques to promote add-on sales.
Cashier/Customer Service
Kroger
Hendersonville, TN
04.2007 - 04.2009
- Helped customers find specific products, answered questions, and offered product advice.
- Answered phone calls to assist customers with questions and orders.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed customer payments quickly and returned exact change and receipts.
Education
Certificate - Medical Admin Assistant
Penn Foster Career School
Scranton, PA09-2023
High School Diploma -
Station Camp High School
Gallatin05-2008
Some College (No Degree) -
Volunteer State Community College
Gallatin, TNSkills
- Email management
- Call center experience
- Punctuality and reliability
- Typing 50 wpm
- Data Entry
- AS400
- Salesforce
Timeline
Customer Service Representative
Christie Cookie Co.
10.2019 - 01.2025
Small Business Owner
Southern Art-N-Soul
01.2019 - Current
Representative Payee
Mental Health Cooperative
02.2017 - 09.2019
Customer Service Representative
Christie Cookie Co
10.2015 - 02.2017
Cashier/Customer Service Cashier
Mapco Express
07.2010 - 03.2013
Cashier/Customer Service
Kroger
04.2007 - 04.2009
Certificate - Medical Admin Assistant
Penn Foster Career School
High School Diploma -
Station Camp High School
Some College (No Degree) -
Volunteer State Community College
Similar Profiles
Emily RoshelleEmily Roshelle
Dance Instructor at Art & Soul School of Creative & Performing ArtsDance Instructor at Art & Soul School of Creative & Performing Arts
Jasmine AllenJasmine Allen
Server at Art & SoulServer at Art & Soul
Christopher GrantChristopher Grant
Logistics Officer at Art And Soul BoutiqueLogistics Officer at Art And Soul Boutique