Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Eckman

Summary

Communications graduate with experience in customer engagement, relationship building, fast paced hospitality and sales environments. Skilled in creating personalized client experiences, driving repeat business through client retention and upselling, and communicating effectively to build strong customer relationships and enhance overall guest satisfaction.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Bartender

Columbus Tavern Group
Columbus
08.2025 - Current
  • Build and maintain strong relationships with regular clientele to increase customer retention and repeat business
  • Delivered high quality customer service in a fast paced, high volume bar environment
  • Developed personalized guest experiences that encouraged loyalty and consistent return visits
  • Managed multiple tables and bar guests simultaneously while maintaining efficiency and accuracy
  • Upsold food, drinks, and specials to maximize sales and guest satisfaction
  • Handled cash transactions, POS systems, and closing responsibilities accurately
  • Collaborated with team members to maintain smooth service during peak hours
  • Adapted quickly under pressure while maintaining professionalism and strong communication skills

Bartender

Northend
Athens
02.2024 - 08.2024
  • Engaged with patrons to provide exceptional customer service experience.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Retail Sales Associate

Kismet
Athens
08.2022 - 03.2023
  • Assisted customers in product selection and provided tailored recommendations.
  • Managed inventory levels and organized merchandise on the sales floor.
  • Conducted transactions accurately using point-of-sale systems.

Restaurant Server

Buffalo Wild Wings
Athens
12.2020 - 05.2022
  • Provided exceptional customer service in a fast-paced restaurant environment.
  • Delivered food and beverages accurately and promptly to guests.
  • Assisted in training new staff on restaurant procedures and service standards.

Restaurant Hostess

Roosterswings
Columbus
04.2017 - 12.2020
  • Greeted guests warmly and ensured a positive first impression.
  • Managed reservation systems to optimize seating efficiency.
  • Coordinated with servers to facilitate smooth dining experiences.

Education

Bachelor of Arts - Communications

Ohio University
Athens, OH
08.2021 - 05.2025

Skills

  • Customer Relationship Management
  • Client Retention
  • Sales & Upselling
  • Verbal Communication
  • Relationship Building
  • Customer Service Excellence
  • Persuasive Communication
  • Problem Solving
  • Time Management
  • Multitasking in Fast Paced Environments

Timeline

Bartender

Columbus Tavern Group
08.2025 - Current

Bartender

Northend
02.2024 - 08.2024

Retail Sales Associate

Kismet
08.2022 - 03.2023

Bachelor of Arts - Communications

Ohio University
08.2021 - 05.2025

Restaurant Server

Buffalo Wild Wings
12.2020 - 05.2022

Restaurant Hostess

Roosterswings
04.2017 - 12.2020
Anna Eckman