Anna Elrod
Danielsville,GA
Summary
Im a detail-oriented individual with exceptional communication and leadership skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Patient Service Specialist
Piedmont HealthCare
11.2023 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Reviewed and processed requisitions for laboratory tests.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Server
Cracker Barrell Old Country Store
03.2023 - 03.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Warehouse Associate
Amazon
09.2022 - 02.2023
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean, orderly work environment free of hazards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in reducing product damage by properly handling and storing materials.
Customer Returns Processor
Red Dress Boutique
03.2022 - 09.2022
- Unloaded, inspected, and stored damaged and returned products.
- Maintained accurate records of returned items, ensuring proper inventory management.
- Ensured timely processing of returns, minimizing delays and enhancing customer experience.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Processed high volumes of returns accurately, contributing to company''s operational success.
Product Selector
QuikTrip Distribution
07.2021 - 03.2022
- Collaborated with team members to achieve department goals and maintain high levels of productivity.
- Kept work areas neat, clean and free from debris.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Picked and packed order items.
- Pulled orders quickly to maintain demanding productivity goals.
Education
Associate of Science - Phlebotomy Technologist Specialist
Athens Technical College
Athens, GA05-2024
Skills
- Patient registration
- Patient confidentiality
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Phone and email etiquette
- Calm and effective under pressure
- Resolving problems
- Attention to detail
- Reliability and dedication
Timeline
Patient Service Specialist
Piedmont HealthCare
11.2023 - Current
Server
Cracker Barrell Old Country Store
03.2023 - 03.2024
Warehouse Associate
Amazon
09.2022 - 02.2023
Customer Returns Processor
Red Dress Boutique
03.2022 - 09.2022
Product Selector
QuikTrip Distribution
07.2021 - 03.2022
Associate of Science - Phlebotomy Technologist Specialist
Athens Technical College
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