Matthew Kirk
Sun Prairie,WI
Summary
Certified Training Manager with a proven record of developing high-performing teams and cultivating a culture of growth, accountability, and operational excellence. Skilled in driving engagement across multiple teams, and leveraging training and performance metrics to improve customer experience and employee retention.
Overview
14
14
years of professional experience
Work History
Certified Training Manager
Mister Car Wash
Madison, Wisconsin
07.2025 - Current
- Onboard and develop managers and team members through structured training programs, performance coaching, and culture-building initiatives that drive engagement and results.
- Assessed training effectiveness through feedback and performance evaluations.
- Collaborated with department leaders to identify training gaps and opportunities.
General Manager
Mister Car Wash
Madison, WI
09.2021 - Current
- Drive operational excellence by leading daily performance with a strong focus on efficiency, safety, and exceptional customer experience.
- Inspire and develop high-performing teams through coaching, accountability, and a culture of growth.
- Oversee financial performance by managing budgets, forecasting results, optimizing labor and inventory, and driving membership and retail sales.
- Analyze performance, productivity, and customer satisfaction data to mitigate risk, control costs, and uphold brand standards through strong community engagement and operational consistency.
Site Manager
Mister Car Wash
Madison, WI
01.2021 - 09.2021
- Followed Regional and General Manager's advice to improve leadership and supervisory skills.
- Collaborated with store manager to develop strategies for achieving sales and profit goals and roll out functional strategic initiatives.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Assistant Manager
Mister Car Wash
Madison, WI
06.2020 - 01.2021
- Worked closely with store manager to maintain day-to-day operations.
- Assisted in store opening by setting up office space, computers and cash registers.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
- Managed new hire trainings and onboarding to keep personnel aware of company policies and procedures.
- Managed and motivated 30 employees.
Crew Leader
Mister Car Wash
Madison, WI
02.2019 - 06.2020
- Mentored newly hired crew members to prepare each for job roles.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted adherence to company policies and health and safety standards.
- Maintained work environments that encouraged compliance with safety laws and employment guidelines.
- Inspected cleanliness, organization and safety of job sites after every shift.
Independent Contractor
Hitman Entertainment
Stevens Point, WI
12.2011 - 12.2018
- Provided a variety of live entertainment services in both formal and casual atmospheres
- Oversaw daily operations including managing and maintaining personnel, resources, equipment, and inventory
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Lead trainer and team builder
- Met with clients and discussed options for music and particular songs for each special event.
- Skilled at building client relationships and generating outside sales.
- Facilitated written contract completion for bookings.
Education
High School Diploma -
Aldine High School
Houston, TXSome College (No Degree) -
North Harris Montgomery Community College
Houston, TXSome College (No Degree) -
Mid-State Technical College
Stevens Point, WISkills
- Training program development
- Conflict resolution
- Schedule management
- Revenue growth
- Staff mentorship
- Financial oversight
- Cross-functional collaboration
- Onboarding and implementation
- Risk identification and mitigation
- Process optimization
References
REFERENCES UPON REQUEST
Timeline
Certified Training Manager
Mister Car Wash
07.2025 - Current
General Manager
Mister Car Wash
09.2021 - Current
Site Manager
Mister Car Wash
01.2021 - 09.2021
Assistant Manager
Mister Car Wash
06.2020 - 01.2021
Crew Leader
Mister Car Wash
02.2019 - 06.2020
Independent Contractor
Hitman Entertainment
12.2011 - 12.2018
High School Diploma -
Aldine High School
Some College (No Degree) -
North Harris Montgomery Community College
Some College (No Degree) -
Mid-State Technical College