Anna Graves
Lakeland ,FL
Summary
Dedicated, Results-driven partner with 5 years of experience at Starbucks and 10 years in Customer Service. Skilled in strategic decision-making and sales analysis, consistently achieving business goals while empowering team growth and development.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Starbucks
Lakeland, FL
01.2021 - Current
- Managed daily operations of the store, including Grow Report metrics, inventory management, and partner scheduling.
- Creates Coffeehouse Action Plans that support performance and gains alignment of execution from the team
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Completed regular performance observations with team to assess partner progression and set goals for future development.
- Cultivates an inclusive learning environment to equip and empower partners with the knowledge and skills to deliver the Starbucks Coffeehouse Experience.
- Regularly assesses current and future staffing needs to create effective plans that grow the business and support partners
Drivethru coordinator
Chick-Fil-A
Brandon, FL
07.2017 - 09.2020
- Resolved customer complaints in a timely manner while upholding company standards.
- Managed daily drive-thru operations, ensuring efficient, accurate, and courteous service during peak hours.
- Maintained a positive, high-energy environment focused on delivering exceptional customer care.
- Collaborated with leadership to achieve strategic business goals and drive performance.
Education
BBA - Business
Arizona State University
ArizonaSkills
- Customer service
- Inventory management
- Team leadership
- Operational planning
- Performance assessment
- Strategic decision-making
- Sales analysis
- Goals and performance
Timeline
Assistant Store Manager
Starbucks
01.2021 - Current
Drivethru coordinator
Chick-Fil-A
07.2017 - 09.2020
BBA - Business
Arizona State University