Anna Harper
Hanover,MA
Summary
Positive and highly personable healthcare worker with 2 years of healthcare experience at Boston Children’s Hospital. Highly skilled in assessing patients, managing care, educating patients, and maintaining needs connecting to patient’s care and planning
Overview
5
5
years of professional experience
Work History
Patient Experience Representative
Boston Children’s Hospital
Weymouth, MA
04.2024 - Current
- Assisted families through the check in/check out process
- Closely communicated with providers to ensure the treatments of patients are timely and appropriately scheduled
- Mastered programs in which we work such as Epic, Power Chart, and Synapse
College Admissions Officer
South College
Nashville, TN
12.2022 - 10.2023
- Maintained daily and quarterly student enrollment goals and application deadlines
- Learned different platforms used by students and faculty like Salesforce, Broadleaf, and Excel
- Provided prospective students with program information, requirements, and expectations
Customer Experience Representative
The Farmer's Dog
Nashville, TN
10.2021 - 12.2022
- Assisted 125-160 customers per week via email, phone, and SMS with guidance, conflict resolution, and account management
- Mastered platforms in which we work such as Kustomer, CRM, Notion, and Slack
- Educated the goals of our company to customers by informing them about the benefits of a healthy dog food diet
Education
Bachelor of Science - Nursing
University of Massachusetts Boston
Boston05-2026
Bachelor of Science - Communications
Adelphi University
Garden City, NY05-2021
Prerequisite Classes - Health Sciences
Grand Canyon University
Phoenix, AZ12-2024
Skills
- Telephone skills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Exceptional interpersonal skills
- Expert in Epic and other healthcare related platforms
- Quick learner
- Passionate about patient care while using an empathetic approach
Languages
Spanish
Limited Working
Timeline
Patient Experience Representative
Boston Children’s Hospital
04.2024 - Current
College Admissions Officer
South College
12.2022 - 10.2023
Customer Experience Representative
The Farmer's Dog
10.2021 - 12.2022
Bachelor of Science - Nursing
University of Massachusetts Boston
Bachelor of Science - Communications
Adelphi University
Prerequisite Classes - Health Sciences
Grand Canyon University