Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Havron

Auburn

Summary

Customer-oriented hospitality professional with four years in fast-paced food service and retail. Led teams as Shift Lead, managing scheduling, training, cash handling, and operations. Delivered outstanding service, addressed guest concerns, and upheld efficiency and cleanliness standards. Collaborative team member with strong communication, organization, and problem-solving skills.

Overview

5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Shift Leader

SweetFrog Premium Frozen Yogurt
Auburn
12.2024 - Current
  • Supervised team members during busy shifts to ensure efficient service.
  • Trained new staff on customer service and product knowledge.
  • Managed inventory levels and restocked supplies as needed.
  • Created and maintained weekly staff schedules
  • Ensured compliance with health, safety and sanitation standards

Team Member

Toomer’s Drugs
Auburn
05.2021 - 12.2023
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Greeted customers upon entering the store with friendly demeanor.
  • Processed transactions accurately using point-of-sale systems.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness and organization of store displays and merchandise areas.
  • Participated in training new team members on operational procedures and customer service standards.

Education

Associate of Science - Hospitality

Auburn University
Auburn, AL
08.2025 - 06.2026

Skills

  • Shift scheduling
  • Inventory management
  • POS system operation
  • Shift checklists
  • Policy adherence
  • Team leadership
  • Staff training
  • Creative problem solving
  • Customer service

Certification

Servsafe: Food Management Certification

- completed May 2026

Cvent Event Management Certification

- completed March 2026

Timeline

Associate of Science - Hospitality

Auburn University
08.2025 - 06.2026

Shift Leader

SweetFrog Premium Frozen Yogurt
12.2024 - Current

Team Member

Toomer’s Drugs
05.2021 - 12.2023
Anna Havron