ANNA HERBERT
Nashville,TN
Summary
Results-driven healthcare professional with 13+ years of experience supporting providers, patients, and healthcare organizations within complex, highly regulated environments. Comprehensive experience in reimbursement navigation, reimbursement support, payer processes, and navigating coverage, prior authorizations, and access barriers across medical benefits and specialty therapies. Proven ability to partner with clinical and operational stakeholders, educate office staff on access pathways, and resolve reimbursement challenges to ensure timely patient therapy initiation. Skilled in Salesforce, healthcare technology platforms, and cross-functional collaboration to drive outcomes in field-based roles.
Overview
13
13
years of professional experience
Work History
Outpatient Infusion Account Executive
Paragon Healthcare - Elevance Health
Nashville, TN
07.2023 - Current
- Manage and grow a portfolio of high-value healthcare provider accounts, driving long-term retention, service adoption, and client satisfaction across outpatient infusion services.
- Partner with providers and clinical stakeholders to develop and execute strategic account success plans aligned with clinical goals, reimbursement models, and operational workflows.
- Serve as a trusted advisor to providers on pharmaceutical and biologic therapies utilized in outpatient infusion settings, ensuring optimal utilization and continuity of care.
- Maintain deep product and clinical knowledge of 50+ infusible and injectable medications to proactively support providers, address questions, and remove barriers to adoption.
- Lead ongoing provider education through in-services and training sessions on new FDA-approved therapies, service enhancements, reimbursement processes, and care protocols.
- Monitor account health through referral trends, utilization metrics, and performance data; identify risks, surface opportunities, and implement proactive retention strategies.
- Collaborate cross-functionally with clinical teams, field reimbursement partners, and pharmaceutical stakeholders to coordinate patient care and resolve issues impacting provider success.
- Analyze market trends, competitive landscape, and client feedback to inform strategic recommendations and improve the overall provider experience.
- Own reporting and performance tracking related to account health metrics, forecasting, and intake trends to support data-driven decision making.
Account Executive/Hospice Liaison
Adoration Hospice - BrightSpring Health
Nashville, TN
09.2020 - 06.2023
- Oversaw intricate network of accounts: hospitals, skilled nursing facilities, assisted living facilities, and physician offices to cultivate existing and new opportunities for achieving personal, team, and regional goals.
- Partnered with clinical leadership teams to orchestrate tailored hospice care plans for patients and families in alignment with Medicare criteria..
- Implemented weekly, monthly, and quarterly strategies, CRM initiatives, and business plans to strategically enhance market share through key account development.
- Guided hospitals, doctors, nursing facilities, assisted living facilities, patients, and families on Medicare hospice benefits.
- Constantly achieves and exceeds monthly sales goals while reliably overseeing 50+ accounts.
Account Executive
SunCrest Home Health - LHC Group
Nashville, TN
05.2017 - 08.2020
- Cultivated home healthcare business through relationship building and educating healthcare professionals on benefits of home health services.
- Fostered relationships with Nashville referral sources encompassing hospitals, skilled nursing facilities, assisted living facilities, and physician offices.
- Collaborated with directors and teams to advance vision of growth by prioritizing needs and expectations of referral community and patients.
- Implemented strategy to enhance market share via key account development; consistently surpassed monthly sales targets.
- Elevated business status to leading home health provider in two Nashville-area hospitals.
Case Manager
St Thomas Hospital - Ascension Health
Nashville, TN
03.2016 - 05.2017
- Developed comprehensive care plans across healthcare continuum with patients, families, and multidisciplinary team.
- Facilitated patient care, outcome management, and system enhancement objectives.
- Partnered with post-acute providers and insurance companies to facilitate seamless transition of care planning.
- Reduced length of stay and decreased avoidable days through targeted interventions.
Identified high-risk readmission patients and developed customized post-acute care plans.
Social Work / Transition Coordinator
Vanderbilt University Medical Center
Nashville, TN
09.2012 - 03.2016
- Developed comprehensive care plan across healthcare continuum in collaboration with patients, families, and multidisciplinary team.
- Facilitated patient care, outcome management, and system enhancement objectives.
- Synchronized efforts with post-acute providers and insurance companies to improve efficiency in transition of care planning.
- Promoted reduction of length of stay and minimized avoidable days. Identified high-risk readmission patients and customized post-acute care plans.
Education
Bachelor of Arts - Psychology
University of Tennessee
Knoxville, TNMaster of Science - Social Work
University of Tennessee
Nashville, TNSkills
- Salesforce & PlayMaker (CRM)
- WellSky Care Coordination
- NextGen & Cerner (EHR)
- Trella Health (Market & Referral Analytics)
- Microsoft Office Suite (Excel, PowerPoint)
- SharePoint & Google Workspace
Expertise
- Healthcare Compliance | Reimbursement & Patient Access Support | Payer Coverage Navigation | Prior Authorizations, Appeals & Denial Support | Benefits Investigation
Provider Office Education | Stakeholder Engagement (Providers & Clinical Teams)
Access Barrier Resolution | Salesforce & Field Documentation | Access Data Tracking
Timeline
Outpatient Infusion Account Executive
Paragon Healthcare - Elevance Health
07.2023 - Current
Account Executive/Hospice Liaison
Adoration Hospice - BrightSpring Health
09.2020 - 06.2023
Account Executive
SunCrest Home Health - LHC Group
05.2017 - 08.2020
Case Manager
St Thomas Hospital - Ascension Health
03.2016 - 05.2017
Social Work / Transition Coordinator
Vanderbilt University Medical Center
09.2012 - 03.2016
Bachelor of Arts - Psychology
University of Tennessee
Master of Science - Social Work
University of Tennessee