Anna Holcroft
Newark,DE
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Sales Associate
Aerie By American Eagle
Newark, Delaware
09.2024 - 02.2025
- Developed trusting relationships with customers by making personal connections.
- Handled returns and exchanges according to company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Barista
Cafe on the Bay
Chesapeake, MD
04.2024 - 12.2024
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Supported highest standards of conduct and service to support company reputation.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Created signs and displays to advertise store products or events.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
CPR Instructor
YMCA Glasgow
Glasgow, Delaware
01.2024 - 04.2024
- Engaged with class members to help develop knowledge and abilities in cardiopulmonary resuscitation.
- Demonstrated lifesaving skills such as the Heimlich maneuver and automated external defibrillator use.
- Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
- Collaborated with other instructors to develop innovative strategies for teaching CPR skills.
- Promoted team atmosphere, interacting with students and staff with respect and support.
- Set up classroom with CPR mannequins, materials and equipment to make space conducive to learning.
Lifeguard
YMCA Glasgow
Glasgow, Delaware
03.2023 - 04.2024
- Responded quickly to medical emergencies in the pool area.
- Used training and medical supplies to examine injured people and administer first aid.
- Assisted with orientation sessions for new lifeguards in training.
- Coordinated and taught instructional classes in fundamentals of swimming and water safety.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
Barista
Starbucks
Middletown, DE
08.2022 - 12.2022
- Managed cash register and processed transactions with accuracy and integrity.
- Received and accurately processed customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
Education
High School Diploma -
Middletown High School
Middletown, DE06-2024
Some College (No Degree) - Medical Diagnostics Pre-PA
University of Delaware
Newark, DESkills
- Opening and closing duties
- Soft selling
- Coffee and tea expertise
- Safe food handling practices
- Beverage preparation
- Excellent memory
- Order taking
- Speedy and efficient
- New hire training
- Quality control
- Exceptional customer service
Timeline
Sales Associate
Aerie By American Eagle
09.2024 - 02.2025
Barista
Cafe on the Bay
04.2024 - 12.2024
CPR Instructor
YMCA Glasgow
01.2024 - 04.2024
Lifeguard
YMCA Glasgow
03.2023 - 04.2024
Barista
Starbucks
08.2022 - 12.2022
High School Diploma -
Middletown High School
Some College (No Degree) - Medical Diagnostics Pre-PA
University of Delaware