Ciera Carattini
Whittier,CA
Summary
Highly motivated Merchandise Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Also outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
2
2
years of professional experience
Work History
Sales Associate
Lids Hat World
12.2021 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Barista
Starbucks
08.2022 - 11.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Associate of Arts - Communications
Rio Hondo College
Whittier, CA05.2026
High School Diploma -
Los Altos High School
Hacienda Heights, CA05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Excellent people skills
- Friendly and outgoing
- Opening and closing duties
- Cash Handling
- Relationship Building
- Exceptional customer service
- Client Service
- Store Opening and Closing
- Inventory Tracking
Timeline
Barista
Starbucks
08.2022 - 11.2022
Sales Associate
Lids Hat World
12.2021 - 09.2023
Associate of Arts - Communications
Rio Hondo College
High School Diploma -
Los Altos High School
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